SENTARA HOME CARE SERVICES - NEWPORT NEWS
Provider Information
- Address
- 11844 ROCK LANDING DRIVE, SUITE C
NEWPORT NEWS, VA 23606 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 30, 1996
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SENTARA HOME CARE SERVICES - NEWPORT NEWS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SENTARA HOME CARE SERVICES - NEWPORT NEWS compares to hospices nationwide.
13.5 minutes
of nurse care per routine home care day, on average
That is the 63rd percentile among hospices nationally. The national median is about 12 minutes.
70
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.5 min
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.1%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits42%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15.9%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months23.2%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.4%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$8,622 · 7th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids97.9%
- Visits in the last days of life62.1%
- All care steps completed99.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia27%
- Heart and circulatory disease24%
- Lung and respiratory disease9%
- Stroke6%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Newport News
Sentara Home Care Services in Newport News provides hospice support to residents across the city. Located at 11844 Rock Landing Drive, this team helps families manage end-of-life care with comfort and dignity. They focus on pain relief and emotional support for patients facing serious illnesses. The goal is always to improve the quality of life during a very difficult season. Whether at home or in a care facility, their staff works to meet the unique needs of every person they serve. It is about keeping loved ones comfortable in the place they call home. That matters most when health is fading. This provider brings professional medical care right to your doorstep in Virginia.
About SENTARA HOME CARE SERVICES - NEWPORT NEWS
This hospice provider has been Medicare certified since September 30, 1996. That is over 25 years of history in the Newport News area. As a for-profit organization, they operate under specific business standards while meeting government health rules. Families should know that long-standing certification often points to a steady, experienced team. They have seen many changes in healthcare over the decades. But their core mission remains the same. They focus on comfort, symptom management, and supporting the family unit. You can reach their office directly at (757) 736-0723 if you have questions about their specific services. It helps to call early before a crisis happens. That way, you can see if their team feels like a good fit for your loved one's specific needs.
Quality Rating Summary
Understanding Hospice Care in NEWPORT NEWS
Hospice care in Virginia is a specialized benefit for those with a limited life expectancy. It is not about giving up hope. Instead, it is about shifting the focus from curing an illness to maximizing comfort. Most people do not realize that hospice is a team effort. You get nurses, aides, social workers, and chaplains working together. They visit you wherever you live in Newport News. The thing is, many families wait too long to call. They often think hospice is only for the very last days of life. That is a common myth. Getting help sooner allows the team to build a real relationship with your loved one. It gives everyone more time to focus on peace and meaningful moments together. That is the true value of these services.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision. You should feel comfortable asking hard questions during your first meeting. Here are a few things to keep in mind. First, ask how quickly they can send a nurse if a problem happens at night. You need to know that help is available 24/7. Second, ask how they handle pain and difficult symptoms. Good hospice care should keep your loved one comfortable at all times. Third, ask how they support the family's emotional needs. Are there volunteers who can sit with the patient? Can they help with the stress of caregiving? Finally, ask about their experience with your loved one's specific diagnosis. Every illness is different. You deserve a team that understands those unique challenges. Take your time with these answers.
Preserve Your Family's Story
During this time, the memories and stories of your loved ones become even more precious. We offer tools to help you capture these moments and create a lasting tribute for future generations.
Start Your Legacy ProjectOther Hospice Providers Nearby
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RIVERSIDE HOSPICE CARE
GENTIVA II
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