HEARTLAND HOSPICE (NEWPORT NEWS)
Provider Information
NEWPORT NEWS, VA 23602
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Compassionate Care in Newport News
Heartland Hospice serves the Newport News, Virginia community from their office on Old Oyster Point Road. They focus on providing comfort and support for patients facing life-limiting illnesses. Their team visits families in their own homes to manage symptoms and improve daily quality of life. This ensures that your loved one stays in a familiar, peaceful place. The team works hard to bring peace during a very difficult season for every family they serve. It is all about giving you more time for what matters most.
About HEARTLAND HOSPICE (NEWPORT NEWS)
This provider has been Medicare certified since March 2005. That is nearly two decades of experience in the Newport News area. As a for-profit organization, they operate with a clear structure to meet specific care standards. Medicare checks these standards often. You should know that their overall quality rating stands at 4.5 out of 5 stars. That is a strong score. Their clinical quality of care rating also sits at 4.5 stars. This reflects how well they follow medical guidelines to keep patients comfortable. The thing is, choosing a provider is deeply personal. Numbers help, but your comfort with the team matters just as much. Take time to meet them and see if they feel like the right fit for your family's unique needs.
Quality Performance Note
Understanding Hospice Care in NEWPORT NEWS
Finding the right help in Newport News can feel overwhelming. You have several choices for hospice care in this city. Most providers offer similar core services like nursing, social work, and chaplain support. But the way they deliver care can differ quite a bit. Some teams are smaller and offer a very close, intimate touch. Others are part of larger groups with more resources. The goal remains the same everywhere. They want to reduce pain and help your loved one live fully. And that is the most important part of the journey. Ask your doctor for a list of local providers. Then, call them to ask how they handle after-hours calls. You deserve to know who will answer the phone at 2:00 AM if you need help.
What to Ask When Choosing a Hospice Provider
You need to feel confident in your choice. Start by asking these simple questions to get a clear picture. First, ask how quickly a nurse can get to your home in an emergency. Speed matters when someone is in pain. Second, ask how they support family caregivers. You are doing hard work, and you need a break sometimes. Third, ask what happens if your loved one needs care that is more intense than home can provide. Do they have a partner facility? Finally, ask about their specific experience with your loved one’s condition. Every illness is different. Get honest answers to these questions. It will help you sleep better at night knowing you have a solid plan in place for your family.
Preserving Your Family Story
The stories, memories, and wisdom of your loved ones are a precious gift. We help you capture these moments to keep their legacy alive for future generations to cherish.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.