HEARTLAND HOSPICE (NEWPORT NEWS)
Provider Information
- Address
- 41 OLD OYSTER POINT ROAD STE D
NEWPORT NEWS, VA 23602 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 16, 2005
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Volunteers | 15 |
23
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (NEWPORT NEWS) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (NEWPORT NEWS) compares to hospices nationwide.
10.7 minutes
of nurse care per routine home care day, on average
That is the 33rd percentile among hospices nationally. The national median is about 12 minutes.
65
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.7 min
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life86.1%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits64.8%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.3%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.7%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.7%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,864 · 44th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.3% of patients or more. Most hospices score above 90 percent.
- Pain screening96.8%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment97.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids98.3%
- Visits in the last days of life64.3%
- All care steps completed95.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia32%
- Heart and circulatory disease9%
- Lung and respiratory disease5%
- Stroke15%
- Other conditions21%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Newport News
Heartland Hospice serves the Newport News, Virginia community from their office on Old Oyster Point Road. They focus on providing comfort and support for patients facing life-limiting illnesses. Their team visits families in their own homes to manage symptoms and improve daily quality of life. This ensures that your loved one stays in a familiar, peaceful place. The team works hard to bring peace during a very difficult season for every family they serve. It is all about giving you more time for what matters most.
About HEARTLAND HOSPICE (NEWPORT NEWS)
This provider has been Medicare certified since March 2005. That is nearly two decades of experience in the Newport News area. As a for-profit organization, they operate with a clear structure to meet specific care standards. Medicare checks these standards often. You should know that their overall quality rating stands at 4.5 out of 5 stars. That is a strong score. Their clinical quality of care rating also sits at 4.5 stars. This reflects how well they follow medical guidelines to keep patients comfortable. The thing is, choosing a provider is deeply personal. Numbers help, but your comfort with the team matters just as much. Take time to meet them and see if they feel like the right fit for your family's unique needs.
Quality Performance Note
Understanding Hospice Care in NEWPORT NEWS
Finding the right help in Newport News can feel overwhelming. You have several choices for hospice care in this city. Most providers offer similar core services like nursing, social work, and chaplain support. But the way they deliver care can differ quite a bit. Some teams are smaller and offer a very close, intimate touch. Others are part of larger groups with more resources. The goal remains the same everywhere. They want to reduce pain and help your loved one live fully. And that is the most important part of the journey. Ask your doctor for a list of local providers. Then, call them to ask how they handle after-hours calls. You deserve to know who will answer the phone at 2:00 AM if you need help.
What to Ask When Choosing a Hospice Provider
You need to feel confident in your choice. Start by asking these simple questions to get a clear picture. First, ask how quickly a nurse can get to your home in an emergency. Speed matters when someone is in pain. Second, ask how they support family caregivers. You are doing hard work, and you need a break sometimes. Third, ask what happens if your loved one needs care that is more intense than home can provide. Do they have a partner facility? Finally, ask about their specific experience with your loved one’s condition. Every illness is different. Get honest answers to these questions. It will help you sleep better at night knowing you have a solid plan in place for your family.
Preserving Your Family Story
The stories, memories, and wisdom of your loved ones are a precious gift. We help you capture these moments to keep their legacy alive for future generations to cherish.
Start Preserving MemoriesOther Hospice Providers Nearby
SENTARA HOME CARE SERVICES - NEWPORT NEWS
VIRGINIA HEALTH HOSPICE
AFFINITY CARE OF VIRGINIA LLC
RIVERSIDE HOSPICE CARE
PERSONAL TOUCH HOME CARE & HOSPICE-NEWPORT NEWS
GENTIVA II
Helpful Guides for Families
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.