Privacy Policy
Last updated: March 2026
Overview
Hospice Scout ("we," "us," or "our") is a free public directory of Medicare-certified hospice providers in the United States. We are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information you provide
- Contact form submissions — If you use our contact form, we collect your name, email address, and message. This information is stored securely and used only to respond to your inquiry.
- Email subscriptions — If you subscribe to our newsletter or download a resource, we collect your email address.
Information collected automatically
- Analytics data — We use Google Analytics and Microsoft Clarity to understand how visitors use our site. This includes page views, time on site, device type, and general geographic location. This data is aggregated and does not personally identify you.
- Cookies — Our analytics providers may set cookies on your device. You can control cookies through your browser settings.
How We Use Your Information
- To respond to contact form inquiries
- To send newsletters and resources you have requested
- To understand how our site is used and improve the experience
- To maintain site security and prevent abuse
What We Do Not Do
- We do not sell, rent, or trade your personal information to third parties
- We do not share your email address with hospice providers or any other organization
- We do not collect health information, insurance details, or medical records
- We do not use targeted advertising or retargeting
Provider Data
All hospice provider information displayed on this site comes from publicly available data published by the Centers for Medicare & Medicaid Services (CMS). This includes provider names, addresses, phone numbers, and quality ratings. This is public government data, not private health information.
Third-Party Services
- Google Analytics — Web analytics (Google Privacy Policy)
- Microsoft Clarity — Session recording and heatmaps (Microsoft Privacy Statement)
- Cloudflare — Hosting and CDN (Cloudflare Privacy Policy)
Data Retention
Contact form submissions are retained until your inquiry is resolved, then archived. Analytics data is retained according to the policies of our analytics providers (typically 14-26 months). You may request deletion of your data at any time.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of analytics tracking by using browser privacy settings or extensions
- Unsubscribe from any email communications at any time
Children's Privacy
Hospice Scout is not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Contact
If you have questions about this privacy policy or wish to exercise your data rights, please use our contact form.