GENTIVA II
Provider Information
- Address
- 11835 FISHING POINT DR, SUITE 102B
NEWPORT NEWS, VA 23606 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 7, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA II reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA II compares to hospices nationwide.
10.5 minutes
of nurse care per routine home care day, on average
That is the 31st percentile among hospices nationally. The national median is about 12 minutes.
40
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.5 min
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits54.8%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.6%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.7%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,534 · 42nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 72.9% of patients or more. Most hospices score above 90 percent.
- Pain screening98.8%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment97.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life72.9%
- All care steps completed96.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia19%
- Heart and circulatory disease13%
- Stroke22%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Gentiva II in Newport News
Gentiva II serves families across Newport News, Virginia, from their office on Fishing Point Drive. This provider offers specialized end-of-life care designed to bring comfort and dignity to patients. Their team focuses on managing symptoms so that patients can spend quality time with their loved ones. Whether at home or in a facility, they aim to support the entire family through a difficult journey. Choosing the right hospice is a deeply personal decision. Gentiva II works to ensure that local families have the resources they need to make informed choices about care. That said, they are one of several options in Newport News City, and it is helpful to look at their track record. They have been providing these essential services to the community for several years, always keeping the needs of the patient at the center of their work. It is all about finding the right fit for your specific needs.
About Gentiva II
Gentiva II is a for-profit hospice provider. They have been Medicare certified since April 7, 2017. Being Medicare certified means they meet strict federal standards for safety and care quality. This certification is a big deal because it ensures they follow rules set by the government to protect patients. Families should know that being for-profit simply describes their business model. It does not mean their care is any different from non-profit options. The most important thing is how they handle the day-to-day needs of your loved one. You should always ask about how they train their staff and how quickly they respond to emergencies. And remember, you have the right to choose the provider that feels most comfortable to you. They have served the Newport News area for over seven years now. That experience helps them understand the local health landscape quite well. Here is the thing—you should always trust your gut when meeting with a care team.
High Quality Care Standards
Understanding Hospice Care in Newport News
Newport News offers many resources for families facing a terminal illness. Hospice is not just about the final days of life. It is about living those days with as much peace and comfort as possible. Many people wait too long to call for help, but hospice can actually be used for months. It provides a team of nurses, social workers, and volunteers to assist you. They help with pain, but they also offer emotional support for the whole family. The thing is, many folks think hospice means giving up. That is a common myth. In reality, it is about choosing a different kind of care that focuses on quality of life. It is about making sure your loved one feels heard and respected. If you live in the 23606 area, you have access to several skilled teams. Take your time to learn what each one offers. You do not have to walk this path alone.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team can feel overwhelming, so start with a few simple questions. First, ask how quickly a nurse can get to your home if an urgent problem happens at night. You need to know that someone is always available when you are scared. Second, ask how they handle pain and other symptoms. You want to be sure they have a clear plan to keep your loved one comfortable. Third, ask what kind of support they provide for family members. Do they offer counseling or help with daily tasks? This extra help can make a huge difference in your stress levels. Lastly, ask how they communicate with your family doctor. It is vital that everyone is on the same page. Do not be afraid to ask these questions during your first meeting. A good provider will be happy to answer them clearly. They should treat you like a partner in this process.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories that deserve to be saved and shared. We can help you record those memories for future generations.
Preserve Family StoriesOther Hospice Providers Nearby
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SENTARA HOME CARE SERVICES - NEWPORT NEWS
HEARTLAND HOSPICE (NEWPORT NEWS)
AFFINITY CARE OF VIRGINIA LLC
RIVERSIDE HOSPICE CARE
VIRGINIA HEALTH HOSPICE
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