PERSONAL TOUCH HOME CARE & HOSPICE-NEWPORT NEWS
Provider Information
- Address
- 11817 CANON BOULEVARD
NEWPORT NEWS, VA 23606 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 5, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Licensed Practical Nurses (LPN) | 6 |
| Volunteers | 3 |
21
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PERSONAL TOUCH HOME CARE & HOSPICE-NEWPORT NEWS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PERSONAL TOUCH HOME CARE & HOSPICE-NEWPORT NEWS compares to hospices nationwide.
8.7 minutes
of nurse care per routine home care day, on average
That is the 13th percentile among hospices nationally. The national median is about 12 minutes.
16
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.7 min
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.2%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits81.1%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.9%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care11.1%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,270 · 30th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 37% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment96.4%
- Treatment preferences discussed100%
- Beliefs and values discussed98.9%
- Bowel care for patients on opioids96.2%
- Visits in the last days of life37%
- All care steps completed95.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer61%
- Other conditions22%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Personal Touch Home Care & Hospice in Newport News
Personal Touch Home Care & Hospice provides dedicated end-of-life support to residents in Newport News, Virginia. They focus on comfort and quality of life for patients facing a life-limiting illness. Their team works right in the community to bring care directly to where you live. Whether you are at home or in an assisted living facility, their staff aims to manage pain and provide emotional support for the entire family. It is a local option for those who want professional care close to home.
About Personal Touch Home Care & Hospice-Newport News
This provider has been Medicare-certified since April 5, 1995. That is nearly three decades of service in the Virginia area. They operate as a for-profit organization, which is a common model for many hospice agencies today. When looking at providers, it helps to know their history. A long track record often suggests they have stable systems in place to help families. You can find them at 11817 Canon Boulevard in Newport News. The team there knows the local health systems well. This can make the transition to hospice care much smoother for your loved one. They are ready to answer your questions about how their care model works for your specific needs.
High Marks for Quality
Understanding Hospice Care in Newport News
Hospice is about more than just medical help. It is about making every day count for the person you love. In Newport News, families have access to several hospice options that provide care in the comfort of their own homes. The goal is to focus on comfort rather than a cure. A team of nurses, social workers, and volunteers usually comes to your house. They help with pain relief and emotional support. But many people think hospice is only for the very final days. That is a common mistake. You can actually start hospice care earlier than you might think. Getting help sooner allows the team to build a real relationship with the patient and your family. The thing is, hospice is a resource meant to improve your quality of life right now.
What to Ask When Choosing a Hospice Provider
Picking the right hospice is a heavy task. You want to feel confident in the team you choose. Start by asking how quickly they can respond if there is a sudden crisis at night. You should also ask how they handle pain management and symptoms after hours. It is helpful to know who will be part of the care team visiting your home. Ask them how often they plan to visit and what happens if you need extra support on the weekends. And don't be afraid to ask about their experience with your loved one’s specific health condition. A good provider will be open and honest with you. They should treat your questions with patience and care. If you feel rushed or ignored, look for another option that feels like a better fit for your family.
Preserve Your Family Stories
This time is difficult, but it is also a chance to capture the memories and stories that define your loved one. We can help you record these precious moments for future generations.
Learn MoreOther Hospice Providers Nearby
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SENTARA HOME CARE SERVICES - NEWPORT NEWS
RIVERSIDE HOSPICE CARE
HEARTLAND HOSPICE (NEWPORT NEWS)
VIRGINIA HEALTH HOSPICE
AFFINITY CARE OF VIRGINIA LLC
Helpful Guides for Families
A Complete End of Life Planning Checklist for Families
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Starting the End-of-Life Conversation: A Family Guide
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Hospice at Home vs. Inpatient: Choosing the Right Care
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Some stories are worth writing down
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