RIVERSIDE HOSPICE CARE
Provider Information
- Address
- 856 J CLYDE MORRIS BLVD, SUITE C
NEWPORT NEWS, VA 23601 - Ownership Type
- Non-Profit
- Medicare Certified Since
- April 13, 1992
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
| Volunteers | 12 |
33
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what RIVERSIDE HOSPICE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2008.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how RIVERSIDE HOSPICE CARE compares to hospices nationwide.
12.8 minutes
of nurse care per routine home care day, on average
That is the 56th percentile among hospices nationally. The national median is about 12 minutes.
151
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.8 min
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.6%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.4%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.3%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.2%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.1%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.1%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,087 · 15th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 41.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life41.3%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia14%
- Heart and circulatory disease18%
- Lung and respiratory disease7%
- Stroke23%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Riverside Hospice Care
Riverside Hospice Care serves families in Newport News, Virginia. This provider operates as a hospital-based program and holds a certificate from Medicare to offer end of life support. They earned accreditation from the Accreditation Commission for Health Care, also known as ACHC. This status shows they meet specific standards for patient safety and clinical excellence. The team consists of 33 employees who work together to support patients and their loved ones. They have seven registered nurses and four licensed practical nurses on staff. A physician leads the medical side of their care. They also include 12 volunteers to provide extra comfort and companionship. That is a significant team for the community. Their goal is to provide medical and emotional support during a difficult time. They have served the area since 1992.
About Riverside Hospice Care
This provider operates as a non-profit organization. Non-profit status often means any extra money goes back into the program services. They have remained Medicare certified for over three decades. This long history shows they have deep roots in the Newport News area. The ACHC accreditation serves as an independent review of their work. This group looks at how the hospice manages care and keeps records. They verify that the provider follows strict safety rules. Families should look for this stamp of approval when comparing local hospice options. It signals that an outside group has verified their performance. The staff composition reflects a focus on clinical support with a mix of nurses and medical professionals. They balance medical needs with the social support provided by volunteers. Choosing a provider with this level of oversight gives families a clear baseline for the care they can expect to receive.
Quality Performance
What Is Hospice Care Like in Newport News?
Hospice care in Virginia focuses on comfort rather than a cure. It happens wherever the patient calls home. This might be a private house or a local facility. The team visits on a regular schedule to check on symptoms. They manage pain and provide emotional support for the whole family. In Newport News, teams usually consist of nurses, aides, and social workers. This hospice includes a physician to oversee the medical plan. Having 12 volunteers available adds a layer of social support that many families value. Volunteers might sit with patients or help with small errands. The care plan changes as needs change. Families get regular updates from the staff about the health of their loved one. It is a team effort. The goal is to keep the patient comfortable and surrounded by people they love in their own space.
What to Ask When Choosing a Hospice Provider
Selecting the right team is a big decision. You should feel comfortable with the people entering your home. Start by asking how quickly a nurse can arrive if an emergency happens at night. Ask about the specific roles of the staff who will visit. It is helpful to know how the team handles pain management on weekends. You might also ask how they support family caregivers who need a break. Ask if they have experience with the specific diagnosis of your loved one. Check if they provide extra support like music therapy or spiritual care. These services can make a difference in daily life. Be clear about what matters most to your family. A good provider will answer these questions with patience and honesty. They should focus on your needs during the conversation.
Preserve Your Family Stories
Your family history is a treasure. We help you record the memories and values that define your loved ones so they live on for generations.
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