THE MEDICAL TEAM, INC
Provider Information
- Address
- 400 ANN ST, SUITE 104
GRAND RAPIDS, MI 49503 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 16, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Volunteers | 1 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what THE MEDICAL TEAM, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how THE MEDICAL TEAM, INC compares to hospices nationwide.
12.1 minutes
of nurse care per routine home care day, on average
That is the 48th percentile among hospices nationally. The national median is about 12 minutes.
19
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.1 min
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.7%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.8%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits33.3%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care16.7%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,214 · 62nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 82.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life82.9%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia39%
- Heart and circulatory disease19%
- Stroke25%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Grand Rapids
THE MEDICAL TEAM, INC serves families in Grand Rapids, Michigan from their office on Ann Street. This provider operates as a freestanding hospice agency. They earned certification from Medicare in early 2017 to provide end of life support. The agency holds accreditation from the Accreditation Commission for Health Care. This shows they meet high standards for safety and patient care. Choosing a team that follows these rules helps families feel sure about the medical support their loved ones receive. Getting the right help early makes a big difference.
About THE MEDICAL TEAM, INC
This agency operates as a for-profit organization. They have been Medicare certified since March 2017. Accreditation from the Accreditation Commission for Health Care means an outside group checked their work. These groups look at how a hospice manages medicine and staff training. They also review how the agency handles emergency plans for patients. This process matters because it keeps care quality high over many years. Families should look for this stamp of approval when they compare local options. It proves the agency listens to experts. Having this oversight provides peace of mind for you and your family. That is a clear benefit for everyone involved in your loved one's care plan.
Quality Performance
What Is Hospice Care Like in GRAND RAPIDS?
Hospice in Kent County focuses on comfort and dignity for people with serious illnesses. Agencies like this one provide a team to help manage pain and offer emotional support. This provider employs 9 people in total to handle these needs. The staff includes 2 registered nurses and 1 volunteer. These team members visit homes to ensure patients stay as comfortable as possible. They work with families to create a plan that fits specific needs. You will find that hospice care here centers on the person rather than just the medical diagnosis. It is about keeping life meaningful and peaceful. The right team makes the hard days easier for the whole family circle.
What to Ask When Choosing a Hospice Provider
Picking the right hospice requires asking the right questions. Start by asking how quickly a nurse can reach your home during an emergency. You should also ask how the team helps with pain and other symptoms. Ask about the role of the volunteer and how they spend time with the patient. It helps to know how the agency communicates with your primary doctor. Does the staff provide support for family members after the loss of a loved one? Knowing the answers helps you make a choice that fits your family. Take your time to get the details you need. Being informed helps you feel ready for the road ahead.
Save Your Family Stories
Record the life lessons and memories that define your loved one for future generations.
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Helpful Guides for Families
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Understanding Medicare Hospice Benefit: A Family Guide
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How to Choose a Hospice Provider: A Family’s Complete Guide
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Some stories are worth writing down
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