COREWELL HEALTH HOSPICE & PALLIATIVE CARE - WEST M
Provider Information
- Address
- 1239 E BELTLINE AVE NE
GRAND RAPIDS, MI 49525 - Ownership Type
- Non-Profit
- Medicare Certified Since
- August 14, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Licensed Practical Nurses (LPN) | 7 |
| Physicians | 1 |
| Volunteers | 3 |
103
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what COREWELL HEALTH HOSPICE & PALLIATIVE CARE - WEST M reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how COREWELL HEALTH HOSPICE & PALLIATIVE CARE - WEST M compares to hospices nationwide.
19.4 minutes
of nurse care per routine home care day, on average
That is the 94th percentile among hospices nationally. The national median is about 12 minutes.
452
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.4 min
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.5%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits52.1%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.1%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.3%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0.6%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)88th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,462 · 16th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 79% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.9%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life79%
- All care steps completed99.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia7%
- Heart and circulatory disease18%
- Lung and respiratory disease13%
- Stroke22%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Expert Care in Grand Rapids
Corewell Health Hospice & Palliative Care - West M provides specialized end-of-life services in Grand Rapids, Michigan. They focus on comfort, dignity, and peace for patients and their loved ones. Based at 1239 E Beltline Ave NE, this team serves the Kent County area with a compassionate approach to care. The thing is, choosing the right support during this time is a deeply personal decision. This provider offers a blend of medical expertise and emotional guidance to help families manage difficult transitions. Whether you need pain control or just someone to listen, they are there to help. They have been a certified part of the Medicare program since 1991, which means they have decades of experience serving this specific community. You can reach their team directly at (616) 391-4200 to learn more about how they can support your family's unique needs today.
About COREWELL HEALTH HOSPICE & PALLIATIVE CARE - WEST M
This hospice operates as a non-profit organization. That is a big deal because it often means their main focus is on patient care rather than profits. They first earned their Medicare certification on August 14, 1991. That is over three decades of service to the people of Grand Rapids. When you look for a provider, you want to know they have a long track record. This history shows they have deep roots in the local health system. Families should know that non-profit hospices often have strong ties to the community. They often use their resources to fund extra programs that benefit patients and families directly. It is important to ask them how their non-profit status impacts your care experience. Most families find comfort knowing the organization is focused on their well-being above all else. They are a stable choice for those in Kent County looking for long-term support.
High Quality Ratings
Understanding Hospice Care in Grand Rapids
Hospice is about living well for as long as possible. In Grand Rapids, families have access to several high-quality options, but not all are the same. The goal is to keep your loved one at home whenever you can. Hospice teams usually include nurses, social workers, and chaplains who visit your home. And they handle the medical equipment and medicine delivery so you do not have to worry. Many people think hospice is just for the last few days of life. That is a common mistake. In reality, you can get help for months if you qualify. Starting early often leads to better comfort for the patient. It also gives the family more time to bond without the stress of constant hospital visits. That said, you are always in control of the care plan. You can change your mind or stop services at any time you choose.
What to Ask When Choosing a Hospice Provider
Choosing a provider feels overwhelming. But you can make it easier by asking the right questions early on. Start by asking how quickly they can get a nurse to your home in an emergency. You want to know that someone is available 24/7. Second, ask how they handle pain and discomfort. Every provider should have a clear plan to keep your loved one comfortable. Third, ask about the volunteers they offer. Volunteers can sit with your loved one while you take a break or run errands. That is a huge help for tired caregivers. Finally, ask what happens if your loved one needs to go to a hospital. You need to know their plan for higher levels of care. These simple questions will give you a much better picture of their daily service. Take your time and listen to your gut when you talk to them.
Preserve Your Family's Unique Story
Your family's memories are a precious gift. Take a moment to capture the stories and wisdom that define your loved one before they fade away.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
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How to Start Hospice Conversations: A Practical Guide
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Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.