HEARTLAND HOSPICE (GRAND RAPIDS)
Provider Information
- Address
- 695 KENMOOR AVE SE, STE B
GRAND RAPIDS, MI 49546 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 13, 1999
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 27 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
59
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (GRAND RAPIDS) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2014.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (GRAND RAPIDS) compares to hospices nationwide.
11.1 minutes
of nurse care per routine home care day, on average
That is the 37th percentile among hospices nationally. The national median is about 12 minutes.
242
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.1 min
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.8%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits58%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.5%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.6%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.9%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.8%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,918 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99%
- Pain assessment99.3%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment96.9%
- Treatment preferences discussed100%
- Beliefs and values discussed98.7%
- Bowel care for patients on opioids97.8%
- Visits in the last days of life65.2%
- All care steps completed95.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia15%
- Heart and circulatory disease24%
- Lung and respiratory disease6%
- Stroke19%
- Other conditions18%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Grand Rapids
Heartland Hospice serves families across the Grand Rapids area from their office on Kenmoor Avenue. They focus on comfort, dignity, and quality of life for people facing serious health challenges. Their team offers medical, emotional, and spiritual support right where you live. This helps patients stay in their own homes for as long as possible. The goal is simple: to make every day count by managing pain and providing peace of mind. Choosing the right care team is a big decision during a hard time. That is why having local experts who understand the community can make such a difference. Heartland has been a part of the local healthcare landscape for many years. They bring a steady hand to families who need it most. And because they are right here in Kent County, they can respond to your needs quickly and effectively.
About HEARTLAND HOSPICE (GRAND RAPIDS)
This provider has been Medicare-certified since January 1999. That is over two decades of experience serving the Grand Rapids community. They operate as a for-profit organization, which means they follow specific federal rules set by Medicare. What should you look for? First, check their history of care. Heartland has built a long track record here in Kent County. Families often feel better knowing their provider has been around for a long time. It shows they have systems in place to handle complex medical needs. Their office is located at 695 Kenmoor Ave SE, Suite B. Being in the heart of Grand Rapids makes it easy for their nurses and aides to travel to your home. You can reach them directly at (616) 956-0636 to talk about your specific situation. They are ready to listen and answer your questions about how hospice works.
High Quality Ratings
Understanding Hospice Care in Grand Rapids
Hospice is not about giving up. It is about choosing a different kind of care. In Grand Rapids, you have access to many resources that focus on comfort rather than a cure. The thing is, most people wait too long to start these services. They think hospice is only for the very last days of life. But it can actually provide six months or more of extra support. This includes help with pain, help with daily tasks, and help for the whole family. You have options here in Kent County. Take your time to look at different providers. Ask your doctor which teams they trust the most. The right team will feel like a partner. They will respect your wishes and help you navigate the medical system. That is the true value of local hospice care. It gives you more time to spend with the people you love.
What to Ask When Choosing a Hospice Provider
Picking a provider feels heavy, but asking the right questions helps clear the fog. Start with these three points. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is available 24/7. Second, ask about their experience with your specific health condition. Some teams have special skills for certain illnesses. And finally, ask how they support the family after a loss. Grief counseling is often part of the package. It is okay to ask about their staff turnover, too. You want to see familiar faces when they walk through your door. What most people don't realize is that you are in charge of this decision. You can interview them just like you would a doctor. If you do not feel a connection, it is perfectly fine to look at other options. Trust your gut.
Preserve Your Family's Story
Your family history is a gift that should be kept safe for years to come. We offer simple tools to help you record memories and stories while you have the time.
Start Preserving MemoriesOther Hospice Providers Nearby
GENTIVA I
EMMANUEL HOSPICE
INTERIM HEALTHCARE OF WEST MICHIGAN
COREWELL HEALTH HOSPICE & PALLIATIVE CARE - WEST M
THE MEDICAL TEAM, INC
OPTIMAL CARE HOSPICE
Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.