OPTIMAL CARE HOSPICE
Provider Information
- Address
- 770 KENMOOR AVE, SUITE 100
GRAND RAPIDS, MI 49546 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 5, 2022
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what OPTIMAL CARE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how OPTIMAL CARE HOSPICE compares to hospices nationwide.
9.1 minutes
of nurse care per routine home care day, on average
That is the 16th percentile among hospices nationally. The national median is about 12 minutes.
125
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.1 min
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.1%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits82.9%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.4%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months50%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.6%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,095 · 75th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.2% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.3%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life64.2%
- All care steps completed99.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer4%
- Dementia23%
- Heart and circulatory disease16%
- Lung and respiratory disease6%
- Stroke41%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Optimal Care Hospice
Optimal Care Hospice serves families in Grand Rapids, Michigan. This freestanding hospice provider began its Medicare journey in early 2022. They offer end of life support for local patients in their homes or chosen living spaces. The agency holds accreditation from the Accreditation Commission for Health Care, also known as ACHC. This seal shows that an outside group checked their work against high standards. It is a sign of their commitment to safe, organized care for your loved ones. Their small team works to meet patient needs in Kent County each day. Finding the right care matters. This team is ready to help you understand your options for comfort and support during a difficult time.
Provider Background
This agency operates as a for-profit provider. It manages its daily operations with a team of thirteen staff members. This group includes five registered nurses and one licensed practical nurse who handle clinical tasks. They do not currently use volunteers in their service model. The ACHC accreditation means they follow strict rules for how they run their business. These rules cover everything from patient safety to how they store medical records. The agency must pass regular reviews to keep this status. You should know that for-profit status means they are a private business. This does not change the quality of care they provide. Their focus remains on the specific needs of the patients they serve in the Grand Rapids area. They are equipped to provide professional clinical oversight for hospice care.
Quality Performance
What Is Hospice Care Like in GRAND RAPIDS?
Hospice care in Grand Rapids provides comfort when a cure is no longer the main goal. It brings medical care to where you live. Most agencies here use a team approach to manage pain and symptoms. This team often includes nurses, aides, and social workers who visit on a regular schedule. The goal is to improve the quality of each day for the patient. You can expect them to provide medical equipment and supplies for comfort as well. Because Optimal Care Hospice is a freestanding provider, they focus fully on these hospice duties. They do not have the distractions of a large hospital setting. This allows for a more personal touch. Their nursing staff works hard to keep patients comfortable at home. They want to make sure the patient stays in a familiar, quiet place.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big step. You need clear answers before you decide. Start by asking how the team handles pain at night or on weekends. Quick access to help is a must. Ask how many patients each nurse sees in a day. You want to ensure your loved one gets enough time and attention. Ask them about their specific experience with your loved one's health condition. It helps to know if they have seen similar cases before. Finally, ask what happens if your needs change suddenly. Can they increase the level of care quickly? A good agency will answer these questions with honesty and patience. They should make you feel heard. Do not be afraid to ask for more details until you feel comfortable with the plan they suggest.
Preserve Family Stories
This time is hard, but your family history is a gift worth saving for the future.
Start PreservingOther Hospice Providers Nearby
COREWELL HEALTH HOSPICE & PALLIATIVE CARE - WEST M
HEARTLAND HOSPICE (GRAND RAPIDS)
INTERIM HEALTHCARE OF WEST MICHIGAN
GENTIVA I
THE MEDICAL TEAM, INC
EMMANUEL HOSPICE
Helpful Guides for Families
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