EMMANUEL HOSPICE
Provider Information
- Address
- 401 HALL ST SW, SUITE 263
GRAND RAPIDS, MI 49503 - Ownership Type
- Non-Profit
- Medicare Certified Since
- September 12, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 1 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what EMMANUEL HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2013.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how EMMANUEL HOSPICE compares to hospices nationwide.
13.1 minutes
of nurse care per routine home care day, on average
That is the 59th percentile among hospices nationally. The national median is about 12 minutes.
189
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.1 min
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.9%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits70.9%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care1.9%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months52.8%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.3%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,021 · 51st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 71.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.3%
- Treatment preferences discussed99.5%
- Beliefs and values discussed99.3%
- Bowel care for patients on opioids97.8%
- Visits in the last days of life71.7%
- All care steps completed98%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia30%
- Heart and circulatory disease20%
- Lung and respiratory disease7%
- Stroke17%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Emmanuel Hospice
Emmanuel Hospice operates in Grand Rapids, Michigan. This provider offers end-of-life care services to families within Kent County. They have been certified by Medicare since 2013 to provide these services. The agency holds accreditation from the Accreditation Commission for Health Care. This group reviews hospice agencies to ensure they meet strict safety and care standards. Choosing an accredited provider shows a clear commitment to high performance. Emmanuel Hospice functions as a freestanding agency. This means they operate independently rather than as part of a hospital system. They keep a small team of four employees to serve their patients. This team includes one registered nurse and one volunteer to support daily care needs. Families in the Grand Rapids area can look to this provider for their hospice requirements. They focus on maintaining quality standards in a local setting.
Understanding Agency Structure
Emmanuel Hospice is a non-profit organization. This structure often means the agency focuses heavily on patient goals rather than financial gain for owners. They have held Medicare certification for over a decade. This long history shows they have kept up with federal rules for many years. The Accreditation Commission for Health Care provides an extra layer of oversight. They visit agencies to check if staff follow best practices for patient comfort and safety. This process matters because it sets a high bar for care delivery. Families should know that this agency is small. They have four staff members in total. This includes one registered nurse. Having a small team can mean more personal attention for each person they serve. It also means they focus their energy on a smaller group of families. They aim to provide consistent support through their established care model.
Quality Performance
What Is Hospice Care Like in GRAND RAPIDS?
Hospice care in Grand Rapids centers on comfort for the patient. Teams usually include nurses, aides, social workers, and volunteers. They work together to manage pain and help with daily needs. Emmanuel Hospice follows this model with their own small team. They currently employ one registered nurse and one volunteer. This setup allows them to keep care focused on individual family goals. Most local providers in Michigan coordinate with your regular doctor to keep everyone on the same page. You can expect them to bring supplies and equipment right to your home. This makes the environment more familiar and less stressful for everyone involved. The primary goal is to help patients live their final days with dignity. Local teams are ready to answer questions at any time of the day. They provide support for both the patient and the people who love them most.
What to Ask When Choosing a Hospice Provider
Picking the right team is a big step. You want to feel good about your choice. Start by asking how often a nurse will visit your home. You should also ask how they handle emergencies after business hours. Find out if the staff is available to help on weekends or holidays. It helps to ask who will be the main person you talk to for updates. Ask how they help with emotional support for your family members. You might also ask if they have experience with your specific health situation. Make sure to ask about their plan for pain management. A good provider will answer these questions with patience and clarity. They want you to feel comfortable with the plan they suggest. Take your time to get the answers you need before you make a final decision.
Preserve Your Family Stories
Capture the life stories and memories of your loved ones in a way that lasts forever. This simple process helps keep their voice and wisdom alive for future generations to cherish.
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