GENTIVA I
Provider Information
GRAND RAPIDS, MI 49546
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Serving Grand Rapids Families
GENTIVA I provides hospice services from their office on Kenmoor Avenue in Grand Rapids, Michigan. They focus on comfort, dignity, and quality of life for people facing serious illnesses. The team helps manage pain and supports the emotional needs of patients throughout the Kent County area. Choosing care is a heavy decision for any family. That is why having local options like this matters so much. They have been certified by Medicare since May 2013. This history shows a long commitment to serving this specific community. The thing is, hospice is about more than just medical care. It is about making sure every day counts for the person you love. Their staff works to bring peace to the home environment. It is a vital service for those in the Grand Rapids area who need extra support during a difficult season of life.
About GENTIVA I
GENTIVA I operates as a for-profit hospice provider. Being a for-profit entity means they operate under specific business standards while meeting federal Medicare rules. They have maintained their Medicare certification for over a decade. This longevity is a good sign for families looking for stability. Medicare certification requires providers to meet strict rules for safety and care quality. Most people do not realize that these rules apply to all hospice agencies, regardless of their profit status. When you look at an agency, you should check how they handle daily care. Are they available at night? Do they have a clear plan for your specific needs? GENTIVA I has been a part of the local healthcare landscape since 2013. That long track record can provide some comfort. It means they have navigated the changing landscape of hospice care for many years while continuing to serve local patients in Kent County.
Quality Performance Snapshot
Understanding Hospice Care in Grand Rapids
Grand Rapids has several hospice options for families to consider. Finding the right fit can feel like a maze, but you are not alone in this. The goal of any hospice provider is to shift the focus from curative treatments to comfort and symptom relief. This helps the patient stay at home whenever possible. In Michigan, the hospice system is built to provide a team approach. This includes nurses, social workers, and chaplains. Together, they create a circle of support around the patient. What most people do not realize is that you can choose your provider. You are not forced to pick the first one suggested by a doctor. Take your time. Ask questions. Look at the data provided by Medicare. It is your right to choose the team that makes your loved one feel the most at ease. That is the most important part of the process.
What to Ask When Choosing a Hospice Provider
When you sit down with a hospice team, be ready to ask direct questions. First, ask how quickly a nurse can get to your home if a crisis happens at 2:00 AM. Fast response times are vital. Second, ask how they handle pain management and if they have a doctor who specializes in this. You want experts on your side. Third, ask what kind of support they offer to family members after a loss. Grief support is a huge part of the hospice mission. Finally, ask them to explain their care philosophy in simple terms. If they speak in confusing medical jargon, look elsewhere. You need a partner who explains things clearly. You should feel heard and respected during every single conversation. If something feels off, trust your gut. It is okay to ask for more information before you make a final decision for your family.
Preserve Your Family's History
The stories and memories of your loved ones are a beautiful legacy. Now is the perfect time to capture those voices, lessons, and tales to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.