GENTIVA I
Provider Information
- Address
- 625 KENMOOR AVE SE, STE 115
GRAND RAPIDS, MI 49546 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 31, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 0 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA I reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2013.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA I compares to hospices nationwide.
11.8 minutes
of nurse care per routine home care day, on average
That is the 45th percentile among hospices nationally. The national median is about 12 minutes.
220
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.8 min
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits40.3%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.8%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.2%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,727 · 69th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.8%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids98.8%
- Visits in the last days of life64.2%
- All care steps completed99.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia32%
- Heart and circulatory disease24%
- Lung and respiratory disease5%
- Stroke16%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Gentiva I
Gentiva I operates a freestanding hospice program in Grand Rapids, Michigan. They have been certified by Medicare since 2013 to provide end of life support for local residents. The team holds accreditation from CHAP. This organization sets high standards for care quality and safety. Being accredited means an outside group checked their work to ensure they meet national rules. That is a solid baseline for any family seeking care. They focus on delivering support directly in your home. Their staff includes two registered nurses who manage medical needs. They do not employ physicians directly on their staff. This provider works within the Kent County area to serve those who need comfort. Choosing a hospice provider is a major decision for your family. You want to know that the team follows clear, proven rules for care and safety every single day.
Provider Details
Gentiva I is a for-profit hospice located at 625 Kenmoor Ave SE in Grand Rapids. The agency is small with a total staff of five people. This includes two registered nurses who lead the clinical care efforts. They operate as a freestanding hospice agency. This means they are not part of a hospital or a larger nursing home facility. Their Medicare certification dates back to May 2013. That gives them over a decade of experience in the local area. CHAP accreditation helps show their commitment to meeting specific health standards. You might wonder how they compare to others. They have earned top marks for their quality of care. Their patient satisfaction scores are in the middle range. These ratings come from the official CMS hospice surveys. Families should look at these metrics to understand the type of experience they might expect when choosing this specific provider for their loved ones.
Quality Overview
What Is Hospice Care Like in GRAND RAPIDS?
Hospice care in Michigan focuses on comfort rather than a cure. The team comes to you. They visit your home to manage pain and help with daily tasks. In Grand Rapids, you can find several options for this care. Many agencies like Gentiva I use a small team approach. This often includes nurses who visit to check on symptoms. They also coordinate with doctors to adjust medicine as needed. You get a plan built for your specific goals. The goal is to keep your loved one comfortable and peaceful. Some teams include social workers or aides to assist with personal care. Others focus heavily on the medical side of things. Most families find that having a nurse available to answer questions makes a big difference. It helps everyone feel more at ease during a hard time. You should always talk to the agency about how they handle after hours calls.
What to Ask When Choosing a Hospice Provider
Picking a hospice agency is a personal choice. You should ask questions to see if they fit your needs. Start by asking how quickly a nurse can get to your home in an emergency. You also want to know who will be in charge of the daily care plan. Ask them how they handle pain management and if they have experience with your specific health condition. It helps to ask how often a nurse will visit your home each week. Find out if they offer volunteers to sit with your family for extra support. Another good question is how they communicate with your primary doctor. You deserve clear answers. If they seem rushed or cannot give you a straight answer, keep looking. Your peace of mind matters most. Take your time to find the right fit for your family and their unique situation.
Keep Your Family Stories Safe
During this time, memories become even more precious. We offer tools to help you record and save those important life stories for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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