GENTIVA I
Provider Information
- Address
- 625 KENMOOR AVE SE, STE 115
GRAND RAPIDS, MI 49546 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 31, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 0 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA I reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2013.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA I compares to hospices nationwide.
11.8 minutes
of nurse care per routine home care day, on average
That is the 45th percentile among hospices nationally. The national median is about 12 minutes.
220
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.8 min
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits40.3%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.8%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.2%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,727 · 69th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.7%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids98.8%
- Visits in the last days of life64.2%
- All care steps completed99.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia32%
- Heart and circulatory disease24%
- Lung and respiratory disease5%
- Stroke16%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Serving Grand Rapids Families
GENTIVA I provides hospice services from their office on Kenmoor Avenue in Grand Rapids, Michigan. They focus on comfort, dignity, and quality of life for people facing serious illnesses. The team helps manage pain and supports the emotional needs of patients throughout the Kent County area. Choosing care is a heavy decision for any family. That is why having local options like this matters so much. They have been certified by Medicare since May 2013. This history shows a long commitment to serving this specific community. The thing is, hospice is about more than just medical care. It is about making sure every day counts for the person you love. Their staff works to bring peace to the home environment. It is a vital service for those in the Grand Rapids area who need extra support during a difficult season of life.
About GENTIVA I
GENTIVA I operates as a for-profit hospice provider. Being a for-profit entity means they operate under specific business standards while meeting federal Medicare rules. They have maintained their Medicare certification for over a decade. This longevity is a good sign for families looking for stability. Medicare certification requires providers to meet strict rules for safety and care quality. Most people do not realize that these rules apply to all hospice agencies, regardless of their profit status. When you look at an agency, you should check how they handle daily care. Are they available at night? Do they have a clear plan for your specific needs? GENTIVA I has been a part of the local healthcare landscape since 2013. That long track record can provide some comfort. It means they have navigated the changing landscape of hospice care for many years while continuing to serve local patients in Kent County.
Quality Performance Snapshot
Understanding Hospice Care in Grand Rapids
Grand Rapids has several hospice options for families to consider. Finding the right fit can feel like a maze, but you are not alone in this. The goal of any hospice provider is to shift the focus from curative treatments to comfort and symptom relief. This helps the patient stay at home whenever possible. In Michigan, the hospice system is built to provide a team approach. This includes nurses, social workers, and chaplains. Together, they create a circle of support around the patient. What most people do not realize is that you can choose your provider. You are not forced to pick the first one suggested by a doctor. Take your time. Ask questions. Look at the data provided by Medicare. It is your right to choose the team that makes your loved one feel the most at ease. That is the most important part of the process.
What to Ask When Choosing a Hospice Provider
When you sit down with a hospice team, be ready to ask direct questions. First, ask how quickly a nurse can get to your home if a crisis happens at 2:00 AM. Fast response times are vital. Second, ask how they handle pain management and if they have a doctor who specializes in this. You want experts on your side. Third, ask what kind of support they offer to family members after a loss. Grief support is a huge part of the hospice mission. Finally, ask them to explain their care philosophy in simple terms. If they speak in confusing medical jargon, look elsewhere. You need a partner who explains things clearly. You should feel heard and respected during every single conversation. If something feels off, trust your gut. It is okay to ask for more information before you make a final decision for your family.
Preserve Your Family's History
The stories and memories of your loved ones are a beautiful legacy. Now is the perfect time to capture those voices, lessons, and tales to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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