INTERIM HEALTHCARE OF WEST MICHIGAN
Provider Information
- Address
- 1971 EAST BELTLINE AVENUE, NE
GRAND RAPIDS, MI 49525 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 23, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Physicians | 0 |
| Volunteers | 0 |
2
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what INTERIM HEALTHCARE OF WEST MICHIGAN reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how INTERIM HEALTHCARE OF WEST MICHIGAN compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
109
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.4%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.1%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits60.3%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.1%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.5%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.5%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.4%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,769 · 59th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment99.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life80.6%
- All care steps completed99.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer5%
- Dementia5%
- Heart and circulatory disease21%
- Lung and respiratory disease4%
- Stroke47%
- Other conditions21%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Grand Rapids
Interim Healthcare of West Michigan provides specialized hospice services for families throughout the Grand Rapids area. Their team focuses on comfort, dignity, and quality of life for those facing a life-limiting illness. They serve residents from their office on East Beltline Avenue. By focusing on the physical and emotional needs of the patient, they help families navigate a difficult journey. It is about making every moment count when time matters most. Their approach is rooted in providing support right where you need it most, whether that is in your own home or a care facility. They bring professional care directly to your doorstep in Kent County. That is a real comfort for families who want to keep their loved ones in a familiar setting. You are not alone in this process.
About Interim Healthcare of West Michigan
This provider has been Medicare certified since February 23, 2018. As a for-profit organization, they operate with a clear focus on meeting federal standards for hospice care. Families should know that Medicare certification is a big deal. It means they must meet strict rules for safety and the quality of care they give. They have built a reputation for consistency in the Grand Rapids region over the last several years. The thing is, not all providers are the same. Choosing a certified provider ensures you have access to a full team of doctors, nurses, and social workers. They work together to manage pain and provide emotional support for the whole family. It is a team effort designed to lift the burden off your shoulders during a very challenging time in your life.
Quality Performance
Understanding Hospice Care in Grand Rapids
Hospice is not a place you go to give up. It is a specialized type of care that puts the patient's comfort first. In Grand Rapids, you have several options for end-of-life support. The goal is to focus on living well for as long as possible. Many people wait too long to ask for help because they do not understand how it works. But hospice can start as soon as a doctor says life expectancy is about six months or less. And it is fully covered by Medicare for those who qualify. This means you do not have to worry about the cost of basic care or medical equipment. The service comes to you. Whether you live in a house, an apartment, or a nursing home, the hospice team travels to your location to provide care.
What to Ask When Choosing a Hospice Provider
You need to feel good about the team coming into your home. Start by asking how quickly they can get a nurse to your house in an emergency. You should also ask how they handle pain management at night or on weekends. It is vital to know that someone is always available to answer your questions. Another good question is how they support the family after a loss. Grief counseling is a standard part of hospice, but every provider offers it differently. Ask them specifically how they will help you and your children deal with the transition. Finally, ask what their team looks like. You want to know if they have chaplains, volunteers, or social workers on staff. A strong team makes all the difference when you are tired and stressed.
Keep Their Story Alive
Your family has a unique history that deserves to be remembered. We can help you capture those important memories and life lessons to share with future generations.
Preserve Your Family StoryOther Hospice Providers Nearby
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THE MEDICAL TEAM, INC
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
What Nearly 17,000 Hospice Inspection Reports Reveal
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How to Spot a Trustworthy Hospice in 2026
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.