ISERVE HOSPICE
Provider Information
- Address
- 8111 LBJ FREEWAY, SUITE 450
DALLAS, TX 75251 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 2, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Physicians | 1 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ISERVE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ISERVE HOSPICE compares to hospices nationwide.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About ISERVE HOSPICE
ISERVE HOSPICE operates in Dallas, Texas. They provide hospice care services to the local community from their office on LBJ Freeway. This provider earned their Medicare certification on October 2, 2020. They are a for-profit agency that holds accreditation from CHAP. Accreditation shows that an outside group checked their work against high standards. It is a sign of their commitment to care quality for the families they serve in the Dallas area.
Provider Details
ISERVE HOSPICE is a for-profit agency that started under Medicare in 2020. They chose to get accredited by CHAP. This group reviews health providers to see if they follow strict national rules. It is not a requirement to be accredited, so this step shows they value third-party oversight. The agency currently reports a team of six employees. This includes three registered nurses, one physician, and one volunteer. Having a dedicated team means they focus on specific care needs for their patients. You should know that for-profit status means they answer to shareholders while working to meet patient care goals. They operate as a home health agency model for their hospice services.
Quality Ratings Note
What Is Hospice Care Like in DALLAS?
Hospice care in Dallas focuses on comfort and dignity for people with life-limiting illness. Providers here send teams to your home to manage pain and symptoms. The team at ISERVE HOSPICE includes three registered nurses who handle clinical needs. They also have one physician on board to oversee the plan of care. One volunteer is part of the staff to offer extra support. This mix of staff helps ensure that physical and emotional needs get addressed. Most hospice teams in Dallas work with your current doctor to keep care smooth. You can expect regular visits to monitor symptoms and provide guidance. The goal is to keep the patient comfortable in their own home setting.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a serious task. You should ask questions that help you understand how they work. First, ask how quickly a nurse can reach your home during an emergency. This helps you know what to expect at night or on weekends. Ask who will be your main contact person for daily questions. You also want to know how they handle pain management changes. Ask if they provide equipment like hospital beds or oxygen. Finally, check if they offer grief support for your family after a loss. These details make a big difference in your day-to-day experience. Get clear answers before you sign any forms.
Preserve Your Family Stories
Your loved one has a lifetime of memories worth saving. Start recording their stories today to keep those special moments alive for future generations.
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