GENTIVA
Provider Information
- Address
- 7557 RAMBLER RD STE 560
DALLAS, TX 75231 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 18, 1988
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Volunteers | 1 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
10.9 minutes
of nurse care per routine home care day, on average
That is the 34th percentile among hospices nationally. The national median is about 12 minutes.
47
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.9 min
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.9%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.9%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44.4%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care36.1%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.8%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)81st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,388 · 76th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 52.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life52.9%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia35%
- Heart and circulatory disease9%
- Lung and respiratory disease14%
- Stroke6%
- Other conditions8%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at Gentiva
Gentiva provides hospice support for families across Dallas, Texas. They operate from their office on Rambler Road to serve patients in the local community. Their team focuses on comfort and dignity during a difficult stage of life. The goal is simple: helping patients stay pain-free while supporting their loved ones at home. This team brings medical care, emotional support, and spiritual guidance directly to where the patient lives. Whether that is a private home or a care facility, they work to make each day as peaceful as possible. Choosing the right provider is a deeply personal decision. Gentiva has built a long presence in the Dallas area to help families face these transitions with confidence. The thing is, having a reliable team nearby makes a huge difference in your day-to-day life.
About Gentiva
Gentiva is a for-profit hospice provider that has been Medicare certified since October 1988. That is over 35 years of experience in the field. Longevity like this matters because it shows they understand the complex rules of Medicare coverage. Families should know that being for-profit does not change the core mission of hospice care. Every Medicare-certified hospice must provide the same basic services, like nursing care, medicine, and grief support. The difference often comes down to the culture of the team and how they communicate with you. Gentiva maintains a physical office in the 75231 area, which keeps them connected to the Dallas county healthcare network. If you have questions about their specific approach, give them a call at (214) 231-3914. They can explain how their staff handles after-hours care and weekend visits. That is a big deal when you need help on a Sunday night.
Quality Performance
Understanding Hospice Care in Dallas
Dallas is a large, busy city with many healthcare resources for seniors and their families. Access to quality hospice care is vital here because medical systems can feel overwhelming. Most people think hospice is just for the final days of life. But the truth is, you can start care as soon as a doctor confirms a life-limiting illness with a prognosis of six months or less. Early access allows the team to build a real relationship with the patient. It helps them manage symptoms early so the patient stays comfortable for longer. And the support for families is just as important as the medical care. Hospice teams in Dallas help with the heavy lifting of caregiving. They provide supplies, equipment, and extra hands when you are worn thin. That extra support gives you time to focus on being a family member rather than just a nurse.
What to Ask When Choosing a Hospice Provider
Picking a team to walk this path with you is a big step. You should feel comfortable asking tough questions before you sign any paperwork. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is available 24/7, even at 3:00 AM. Second, ask how many patients each nurse usually sees. A smaller caseload often means more time for your loved one. Third, ask how they handle pain management and if they have a doctor who specializes in comfort care. Finally, ask what kind of support they offer for your own emotional health. Do they have volunteers or counselors who check in? You deserve a team that supports the whole family, not just the patient. Write these questions down and take them with you. It helps keep your focus clear when you are feeling stressed.
Preserve Your Family's Story
Your loved one's life is full of wisdom and memories that deserve to be kept safe for future generations. We can help you record these stories today.
Start Your StoryOther Hospice Providers Nearby
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