CUSTOM CARE HOSPICE
Provider Information
- Address
- 6606 LBJ FREEWAY SUITE 110
DALLAS, TX 75240 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 18, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 18 |
| Licensed Practical Nurses (LPN) | 3 |
| Volunteers | 3 |
60
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CUSTOM CARE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CUSTOM CARE HOSPICE compares to hospices nationwide.
11.5 minutes
of nurse care per routine home care day, on average
That is the 41st percentile among hospices nationally. The national median is about 12 minutes.
137
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.5 min
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.2%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.3%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits47.8%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.5%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.5%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,184 · 67th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 51.2% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.1%
- Bowel care for patients on opioids100%
- Visits in the last days of life51.2%
- All care steps completed98%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer12%
- Dementia46%
- Heart and circulatory disease17%
- Lung and respiratory disease4%
- Stroke10%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Dallas
Custom Care Hospice serves families throughout the Dallas, Texas area from their office on LBJ Freeway. They provide end-of-life care focused on comfort, dignity, and support for your loved ones. Choosing a provider is a big step, and having local help makes a real difference. They bring care directly to your home or current living space. This team works to manage pain and help patients live their final days with peace. It is about making every moment count when time feels short. They offer a full range of hospice services to meet medical and emotional needs. The goal is always to keep the patient as comfortable as possible while supporting the whole family unit. That is the heart of what they do every day in Dallas.
About Custom Care Hospice
Custom Care Hospice is a for-profit provider that has served the community since December 1995. That long history shows they have deep roots in the Dallas area. Being Medicare certified means they meet federal standards for the care they provide. For-profit status just means how they are set up as a business, but the quality of care is what matters most to your family. You should know that all Medicare hospice providers must follow strict rules to keep their license. This provider has been doing this work for nearly thirty years. That is a long time in the healthcare world. When you talk to them, ask how their long history helps them support families today. They understand the local health system well. You can reach their team directly at (972) 242-5959 to learn more about their specific approach to patient care.
Quality Performance Summary
Understanding Hospice Care in Dallas
Hospice is not a place, but a type of care for people with a serious illness. In Dallas, families have access to many providers, but they all share the same Medicare benefit rules. The focus is always on quality of life rather than curing a disease. You do not have to wait until the very end to start these services. In fact, many families wish they had reached out sooner. The thing is, hospice teams include nurses, aides, social workers, and chaplains. They work together to address physical pain and emotional stress. Some people think hospice is just for cancer patients, but that is not true. It is for anyone with a life-limiting illness who chooses comfort care. Getting the right team in place early can change the whole experience for your loved one. It gives everyone more time to talk and connect.
What to Ask When Choosing a Hospice Provider
Choosing the right team can feel like a heavy task. Start by asking how quickly they can get a nurse to your home in an emergency. You also want to know how they handle pain management after hours. It is good to ask how often a nurse will visit your home each week. Another great question is how they support family caregivers who are tired or overwhelmed. Ask if they have volunteers who can sit with your loved one for a few hours. This gives you a needed break. You should also ask how they coordinate with your primary doctor. Clear communication is the key to good care. If they cannot answer these questions clearly, keep looking. You need a partner who listens to your concerns and acts on them. Trust your gut feeling during these interviews.
Preserve Your Family Stories
Your loved one has a lifetime of wisdom and memories to share. We can help you record their unique story so it lasts for future generations to enjoy.
Start Preserving MemoriesOther Hospice Providers Nearby
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SILVERSTONE HOSPICE
GENTIVA
ANGEL HANDS HOSPICE
LIFEPOINTE HOSPICE DALLAS METROPLEX LLC
VITAS HEALTHCARE OF TEXAS LP
Helpful Guides for Families
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How to Choose a Hospice Provider: A Family’s Complete Guide
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