WETHERBY HOSPICE CARE, INC.
Provider Information
- Address
- 167 N 3RD AVE SUITE E
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 23, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WETHERBY HOSPICE CARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WETHERBY HOSPICE CARE, INC. compares to hospices nationwide.
16.4 minutes
of nurse care per routine home care day, on average
That is the 84th percentile among hospices nationally. The national median is about 12 minutes.
13
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.4 min
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.2%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.7%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits58.7%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.4%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.8%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.7%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,215 · 79th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 9.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment85%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life9.7%
- All care steps completed71.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease51%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Wetherby Hospice Care in Upland
Wetherby Hospice Care, Inc. serves families throughout Upland, California and the surrounding San Bernardino region. They provide end-of-life care focused on comfort, dignity, and support for the entire family unit. Hospice is not about giving up. It is about making the most of every day you have together. The team at Wetherby works to manage pain and symptoms while providing emotional and spiritual guidance. They help patients stay in their own homes whenever possible. This allows for more familiar surroundings during a very difficult time. Their mission is to ensure that patients feel safe and cared for. That is the goal of any good hospice program.
About Wetherby Hospice Care, Inc.
Wetherby Hospice Care, Inc. is a for-profit hospice provider. They earned their Medicare certification on June 23, 2021. Being Medicare certified means they meet strict federal rules for quality and safety. That is a big deal for families. It shows they follow high standards set by the government. They have been serving the Upland community for a few years now. When choosing a provider, look at these facts. You want a team that is stable and follows the rules. Wetherby shows they value these standards through their ongoing care. Families should feel free to ask about their specific team members and how they handle after-hours calls. Knowing who will be at the door in the middle of the night helps everyone sleep a little better. It is your right to know how they plan to support you.
Top Quality Care
Understanding Hospice Care in Upland
Finding the right care in San Bernardino County can feel like a heavy task. But you are not alone in this search. Many families in Upland use hospice to help their loved ones live with less pain. The thing is, hospice is a team effort. You get nurses, doctors, social workers, and volunteers all working for you. They visit your home to check on the patient and provide supplies. Some people worry that hospice is only for the very last days of life. That is a common mistake. You can get help much sooner than most people think. Starting early helps the team build a real bond with the patient. It also gives the family more time to learn how to provide the best care. So, do not wait until the last minute to ask for help.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision for your family. You should feel comfortable asking questions before you sign anything. Start by asking how quickly they can get a nurse to your home in an emergency. You also need to know how they handle pain management and medicine changes. Ask them what happens if the patient needs to go to a hospital. It is also smart to ask about their volunteer services and spiritual support. Will they help with housework or just medical care? What kind of grief support do they offer after the patient passes away? These questions help you see if they are a good fit for your values. A good provider will be happy to answer every single one of them. Do not settle for vague answers. You deserve clear, honest information.
Preserve Your Family Stories
This time of life is about more than just medical care. It is about the stories and memories that make your family unique. Start capturing those precious moments today to keep them safe for future generations.
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