SILVEROAK HOSPICE AND PALLIATIVE CARE, INC
Provider Information
- Address
- 545 N. MOUNTAIN AVE. SUITE 206
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 11, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 1 |
| Volunteers | 1 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SILVEROAK HOSPICE AND PALLIATIVE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SILVEROAK HOSPICE AND PALLIATIVE CARE, INC compares to hospices nationwide.
13.8 minutes
of nurse care per routine home care day, on average
That is the 66th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.8 min
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits50%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months50%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.7%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$28,693 · 90th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life16.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease31%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
SILVEROAK HOSPICE AND PALLIATIVE CARE, INC
Silveroak Hospice and Palliative Care, Inc serves families in Upland, California. They offer hospice and palliative support to help patients manage health needs at home. This provider maintains accreditation from the Joint Commission. That is a national group that checks if health facilities meet high safety standards. They have been helping patients since August 2021. Their team works to provide comfort and care for those with serious illnesses. Finding the right support can be hard. Knowing a provider holds this status shows they follow strict rules for safety. They focus on the needs of every person they serve in San Bernardino County.
About SILVEROAK HOSPICE AND PALLIATIVE CARE, INC
This is a for-profit hospice provider. They operate as a freestanding agency. Being part of the Joint Commission means they open their doors to regular, tough reviews. These reviews check how well they treat patients and keep records. Most families do not know that accreditation is voluntary. It shows a provider wants to go beyond the basic rules. The agency employs a team of twelve people. This includes two registered nurses and three licensed practical nurses. One physician and one volunteer also support the team. Each person plays a specific role in your care plan. Having a doctor on the team helps adjust medicines quickly when pain or symptoms change. You should know that their structure is built to handle care in a home setting. This team size allows for a personal touch with every patient they see each day.
Quality Overview
What Is Hospice Care Like in UPLAND?
Hospice care in Upland focuses on comfort when a cure is no longer the goal. It happens where the patient lives. This could be a house or a care facility. The team visits to manage pain and help with daily tasks. It is not about giving up. It is about making every day better. Silveroak Hospice and Palliative Care, Inc uses a staff of twelve to manage these needs. They rely on registered nurses and licensed practical nurses to visit patients. A doctor also oversees the medical side of things. One volunteer helps round out the support system for families. This setup ensures that someone is always watching over the patient. The goal is to provide peace and keep the patient in their own bed. Families often find comfort in having a team that knows the local area well.
What to Ask When Choosing a Hospice Provider
You should meet with a few providers before you decide. Ask them how fast they can get a nurse to your home in an emergency. This is a common worry for many people. Find out who will be the main person you talk to when you have questions. Ask how they handle pain management on the weekends or at night. It is also good to know how they involve your family in the daily care plan. Ask if they have experience with your specific health condition. Do not be afraid to ask about their staff turnover. A stable team often leads to better care for the patient. You deserve clear answers about how they will support your loved one. Take your time with these talks. You need to feel good about the choice you make for your family.
Keep Your Family Stories Alive
Your loved one has a life full of lessons and memories. We can help you record those stories so they are never lost.
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Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.