SILVEROAK HOSPICE AND PALLIATIVE CARE, INC
Provider Information
- Address
- 545 N. MOUNTAIN AVE. SUITE 206
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 11, 2021
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 1 |
| Volunteers | 1 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SILVEROAK HOSPICE AND PALLIATIVE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SILVEROAK HOSPICE AND PALLIATIVE CARE, INC compares to hospices nationwide.
13.8 minutes
of nurse care per routine home care day, on average
That is the 66th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.8 min
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits50%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months50%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.7%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$28,693 · 90th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 16.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life16.7%
- All care steps completed95.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease31%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Silveroak Hospice and Palliative Care in Upland
Silveroak Hospice and Palliative Care, Inc serves the Upland area from their office on North Mountain Avenue. This freestanding hospice offers specialized end-of-life care for families in San Bernardino County. They earned accreditation from the Joint Commission, which shows they meet strict safety and quality standards set by independent experts. This certification is a strong sign of their commitment to professional standards. Choosing a provider with this level of oversight gives families peace of mind during a hard time. They have been certified to provide Medicare hospice services since August of 2021. The team works to support patients and their loved ones with clear, focused care plans. Their goal is to manage symptoms so the patient stays comfortable in their own home. It is a big responsibility to care for someone you love. This team aims to provide the right support at the right time.
About Silveroak Hospice and Palliative Care, Inc
This provider operates as a for-profit organization. They hold accreditation from the Joint Commission. This group is an independent body that checks if healthcare providers follow high safety rules. They look at how a hospice handles medicine, patient safety, and staff training. Passing their review is a sign that the agency cares about quality. You should know that for-profit status means they are a business, but they must still follow the same federal rules as non-profit groups. They have been active in the Medicare system for several years. Families should look at these marks as one part of their research. It is good to see that they invite outside groups to check their work. This helps keep standards high for every patient they serve. You can feel better knowing they meet these national benchmarks. Their team is ready to help your family understand the steps ahead.
High Quality Standards
What Is Hospice Care Like in Upland?
Hospice care in Upland focuses on comfort rather than a cure. The team at Silveroak includes two registered nurses and three licensed practical nurses. They also have one physician on staff and one volunteer to help. This group works together to manage pain and other symptoms for those with a limited life expectancy. Nurses visit the home to check on the patient and teach family members how to help. The doctor oversees the medical side of the plan to ensure everything stays safe. Volunteers provide a friendly presence or help with small chores. Having a team of this size allows them to stay connected to each patient. They aim to make the final months or weeks as peaceful as possible. It is helpful to know who is on the care team before you start. This structure helps everyone know their role in the daily care plan.
What to Ask When Choosing a Hospice Provider
Talking to a hospice agency can feel overwhelming. You should ask questions that help you understand the daily routine. Start by asking how quickly a nurse can get to the home if a problem happens at night. You should also ask how the team will handle pain medicine and equipment needs. Ask how often the nurse will visit the house. It is also good to ask how they support family members who are grieving. Knowing these details helps you plan for the future. Do not be afraid to ask for clarity on any part of the service. You deserve to know exactly what to expect. Good providers will be happy to answer these questions for you. They should explain things in a way that makes sense to your family. Take your time to get the answers you need before you decide.
Keep Your Family Stories Alive
Your loved one has a life full of stories and wisdom. Preserving these memories offers comfort to your family for generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
NOVA HOME HOSPICE INC
IE COMMUNITY HOSPICE INC
CARING HANDS PALLIATIVE & HOSPICE INC
SUPPORTIVE HOSPICE CARE INC
AVILA HOSPICE INC
GHC HOSPICE INC
Helpful Guides for Families
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.