CARING HANDS PALLIATIVE & HOSPICE INC
Provider Information
- Address
- 870 N MOUNTAIN AVENUE SUITE 121
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 22, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CARING HANDS PALLIATIVE & HOSPICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CARING HANDS PALLIATIVE & HOSPICE INC compares to hospices nationwide.
10.5 minutes
of nurse care per routine home care day, on average
That is the 31st percentile among hospices nationally. The national median is about 12 minutes.
15
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.5 min
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends16%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life86.4%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits79.6%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months26.8%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.8%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,142 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 72.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment79.4%
- Breathing difficulty screening100%
- Breathing difficulty treatment90.5%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed72.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease59%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate End-of-Life Care in Upland
CARING HANDS PALLIATIVE & HOSPICE INC provides essential hospice and palliative care services to patients in Upland, California. They focus on comfort, dignity, and quality of life for those facing life-limiting illnesses. Their team serves the San Bernardino community by offering dedicated support during difficult times. Families can rely on their expertise to manage pain and emotional needs with great care. The provider is located on North Mountain Avenue and is ready to assist your loved ones. Choosing the right care team is a vital step for your family's peace of mind. This provider works hard to meet the unique needs of every patient they serve. They strive to ensure that every individual feels seen, heard, and valued throughout their hospice journey.
About CARING HANDS PALLIATIVE & HOSPICE INC
CARING HANDS PALLIATIVE & HOSPICE INC has been a Medicare-certified provider since November 2021. As a for-profit organization, they operate with a clear commitment to meeting federal quality standards. This certification means they follow strict rules to ensure safe and effective care. For families, this history of certification is a sign of stability and professional oversight. They have built their reputation on meeting the needs of the local San Bernardino area. When you choose a certified provider, you gain access to a team that understands Medicare requirements. They are dedicated to clear communication and honest care practices. You should feel comfortable asking about their specific team members and how they manage daily care plans. Their goal is to support your family with kindness and clear information at every stage of the process.
Exceptional Quality Ratings
Understanding Hospice Care in Upland
Hospice care in Upland is designed to provide comfort when a cure is no longer the goal. It is not about giving up, but about choosing a path of peace and relief. The team manages symptoms like pain to help patients stay comfortable at home. They also offer emotional and spiritual support to both the patient and their family. In San Bernardino County, you have access to providers who understand the local medical landscape. Hospice care often includes visits from nurses, aides, and social workers. These experts work together to create a plan that fits the patient’s wishes. You are the partner in this care plan. Never hesitate to ask for clarity on how services work in your home. The right team will walk beside you and answer your questions with patience and care every single day.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is an important decision for your family. You deserve to feel confident in the care your loved one receives. Here are some key questions to ask during your search:
- How quickly can your team respond to urgent needs or pain crises at night?
- What specific training do your staff members have in managing complex symptoms?
- How will you keep our family informed about changes in our loved one’s health?
- What kind of emotional and grief support do you offer to our family members?
These questions help you see if a provider is the right fit for your situation. Listen to your gut feeling when you talk to them. A good provider will welcome these questions and answer them with honesty. They should make you feel supported and informed at every turn. Remember, you have the right to choose the best care for your family.
Keep Your Family's Stories Alive
Your loved one's life is full of beautiful memories. Preserve their unique story and wisdom for future generations to cherish forever.
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