SUPPORTIVE HOSPICE CARE INC
Provider Information
- Address
- 1202 MONTE VISTA AVENUE SUITE #4
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 7, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUPPORTIVE HOSPICE CARE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUPPORTIVE HOSPICE CARE INC compares to hospices nationwide.
9 minutes
of nurse care per routine home care day, on average
That is the 16th percentile among hospices nationally. The national median is about 12 minutes.
178
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9 min
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.2%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life86.3%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits89%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45.9%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care13.7%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)83rd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$27,465 · 87th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 12.3% of patients or more. Most hospices score above 90 percent.
- Pain screening98.5%
- Pain assessment95.1%
- Breathing difficulty screening98.6%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed99.7%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids88.9%
- Visits in the last days of life12.3%
- All care steps completed94.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia25%
- Heart and circulatory disease34%
- Lung and respiratory disease10%
- Stroke6%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Hospice Care Inc
Supportive Hospice Care Inc offers hospice services to families in Upland, California. This provider operates as a freestanding hospice agency. They have earned certification from the Joint Commission. This group focuses on providing care to patients in their own homes or local care facilities. They have served the community since 2013. Their team aims to meet the needs of people facing life-limiting illnesses. They work within San Bernardino County to provide support. It is a local option for those seeking hospice care. They maintain a small, dedicated staff to handle daily operations. You can reach their office on Monte Vista Avenue for more information about their specific service area.
About Supportive Hospice Care Inc
This agency operates as a for-profit hospice provider. They have held Medicare certification for over a decade. The agency holds accreditation from the Joint Commission. This is an independent group that checks health providers. They look at safety standards and patient care quality. Earning this status shows the agency meets high national benchmarks. The team is small with six employees. This includes one registered nurse and one licensed practical nurse. They also have one physician and one volunteer on staff. Families should know that this accreditation represents a commitment to follow strict rules. It means an outside group has reviewed their clinical practices. This process helps ensure that patients receive consistent care. Having a physician and nurses on the team allows them to manage complex symptoms. You can ask them how they coordinate care with your own primary doctor.
Quality Performance
What Is Hospice Care Like in Upland?
Hospice care in Upland focuses on comfort and symptom control. The goal is to improve quality of life for the patient. A team of experts visits the patient where they live. This often includes a house or a care facility. The team at Supportive Hospice Care Inc includes nurses and a physician. They also use a volunteer to provide extra support. These professionals work together to address pain and emotional needs. They create a plan that fits the specific wishes of the family. Most hospice care happens in the home setting. This allows patients to stay in a familiar place. The staff stays in touch with the family to update them on any changes. They provide equipment and supplies needed for comfort. It is a team approach to end of life care. This helps reduce stress for everyone involved in the process.
What to Ask When Choosing a Hospice Provider
Selecting a hospice agency is a big decision. You need the right information to make a choice. Ask how the staff responds to emergencies after normal business hours. You should find out how often a nurse will visit the home. Ask if they have experience with the specific illness the patient faces. It is also good to ask how they handle medication changes. Find out how they support family members with grief. You might ask how they coordinate with your current doctors. Ask about their volunteer program and how those volunteers help. Every agency works a bit differently. These questions help you understand their daily routine. You want to feel comfortable with the people entering your home. Do not be afraid to ask for clear answers. Good communication makes a difference during this time.
Preserve Your Family Stories
Your family history is a gift that should be saved for future generations to enjoy.
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