NOVA HOME HOSPICE INC
Provider Information
- Address
- 1551 WEST 13TH STREET SUITE 104
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 22, 2015
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 5 |
| Physicians | 2 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NOVA HOME HOSPICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NOVA HOME HOSPICE INC compares to hospices nationwide.
8.3 minutes
of nurse care per routine home care day, on average
That is the 11th percentile among hospices nationally. The national median is about 12 minutes.
20
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.3 min
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.9%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life72.4%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits93.2%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.2%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.9%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.8%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$41,593 · 98th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 10.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.2%
- Treatment preferences discussed100%
- Beliefs and values discussed97.1%
- Visits in the last days of life10.3%
- All care steps completed94.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia43%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Upland
NOVA HOME HOSPICE INC provides end-of-life support for patients in Upland, California. They offer comfort-focused care to help families manage physical and emotional needs during a difficult time. Their office is at 1551 West 13th Street. They have been serving the San Bernardino area for many years. Choosing the right hospice is a big decision for your family. You want a team that listens well. This provider focuses on maintaining quality of life at home. That is their main goal. They work closely with the patient and their loved ones to build a care plan that fits. It is about making every day count. If you are in the 91786 area, this is a local option to consider for your loved one. They are ready to answer your questions about their specific services. Just give them a call at (909) 946-1213 to learn more.
About NOVA HOME HOSPICE INC
This is a for-profit hospice agency. They have been Medicare certified since June 22, 2015. That means they have met federal standards for care for nearly a decade. Being Medicare certified is a big deal. It shows they follow strict rules set by the government. Families should know that for-profit status does not change the core mission of hospice care. All hospice providers must offer the same basic services under Medicare rules. These include pain management, nursing care, and emotional support for the family. The thing is, every agency has its own culture. You should visit or talk with them to see if it feels right. Ask them how their team handles weekend calls. Ask how they support caregivers at home. These details matter. They have been in business since 2015, which shows a long commitment to the Upland community. That kind of history can offer some peace of mind for you.
Quality Performance
Understanding Hospice Care in Upland
Living in San Bernardino County, you have access to several hospice options. Hospice is not a place you go to die. It is a service that comes to you. It brings specialized care to your home or a care facility. Most people think hospice is just for the final few days. That is a common myth. The truth is that hospice can help for months if a doctor says the prognosis is six months or less. The goal is simple. They want to keep your loved one comfortable and pain-free. They also provide equipment like hospital beds. They offer medications for symptom relief. But the best part is the support for you. You do not have to carry the load alone. The team includes nurses, social workers, and chaplains. They all work together. This creates a circle of support around your whole family. It is a gift of time and comfort.
What to Ask When Choosing a Hospice Provider
Finding the right fit takes a little time. You should not rush this process. Start by calling a few agencies in the Upland area. Ask these four questions to get the best picture. First, ask how quickly a nurse can get to your home in an emergency. You need to know that help is available 24/7. Second, ask what their team looks like. Do they have a social worker to help with the paperwork? Third, ask how they handle pain management. You want to know they have a plan for comfort. Finally, ask what they do to support family caregivers. Are there volunteers who can sit with the patient so you can run errands? These answers will tell you a lot about their culture. Trust your gut feeling. If the person on the phone sounds kind and clear, that is a good sign. You deserve a team that feels like a partner.
Preserve Your Family's Unique Story
This time is hard, but it is also a chance to capture the stories and memories that make your loved one special. Recording these moments now creates a lasting treasure for generations to come.
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