AVILA HOSPICE INC
Provider Information
- Address
- 167 N 3RD STREET, SUITE O
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 22, 2021
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what AVILA HOSPICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how AVILA HOSPICE INC compares to hospices nationwide.
8.9 minutes
of nurse care per routine home care day, on average
That is the 15th percentile among hospices nationally. The national median is about 12 minutes.
21
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.9 min
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends21.4%
Ranks better than about 96% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life72.7%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits95.9%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months59.5%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$40,675 · 98th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 85.3% of patients or more. Most hospices score above 90 percent.
- Pain screening97.1%
- Pain assessment91.7%
- Breathing difficulty screening100%
- Breathing difficulty treatment94.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed85.3%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About AVILA HOSPICE INC
AVILA HOSPICE INC serves families in Upland, California. This provider offers hospice services to those needing end of life support. They have been certified by Medicare since early 2021. The team works hard to meet the needs of each patient. They hold accreditation from CHAP. This group reviews care standards to ensure they meet high marks. It is a freestanding hospice provider. They focus on providing care in the home setting. Families often look for this kind of local support when a loved one faces a serious illness. The agency operates as a for-profit entity in San Bernardino County. Their office is on North 3rd Street. You can reach them by phone if you have questions about their specific care plans or service areas. Finding the right fit for your family is a step worth taking with care and attention to detail.
Understanding Provider Standards
AVILA HOSPICE INC operates as a for-profit hospice. They have maintained Medicare certification for several years now. The agency carries accreditation from the Community Health Accreditation Partner, known as CHAP. This body sets strict rules for how care should be delivered. They check that providers follow safety and quality goals. This matters because it shows an outside group has looked at their work. Families should know that accreditation is optional. Choosing a provider that seeks this extra check can offer peace of mind. It means the agency wants to stay accountable to high standards. Their staff includes a physician, a registered nurse, and a licensed practical nurse. They also have a volunteer on the team. These team members work together to help manage symptoms and provide comfort. Each role brings a specific skill set to the patient care plan. That is how they coordinate care for the people they serve each day.
Quality Performance
What Is Hospice Care Like in UPLAND?
Hospice care in Upland focuses on comfort and quality of life. It is not about rushing the end of life. Instead, the goal is to manage pain and symptoms effectively. Teams work in homes to help patients stay where they feel most at peace. AVILA HOSPICE INC has a small, focused team. They employ one physician, one registered nurse, and one licensed practical nurse. They also have a volunteer to help with daily tasks. This size allows for a personal touch in how they deliver care. Most hospice teams in this area provide support seven days a week. They are on call to handle emergencies or sudden changes in health. Families often find that having a dedicated nurse and doctor helps lower stress. You can ask them how they coordinate with your primary doctor. That helps ensure that everyone is on the same page regarding your care plan.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a big decision for any family. You should feel comfortable with the people you choose. Start by asking how quickly a nurse can reach your home during an emergency. You should also ask how they handle pain management and medication changes. It is helpful to know who will be your main contact person. Ask how they keep family members updated on the status of a loved one. You might want to ask if they have staff available for visits on weekends or holidays. Ask about their volunteer program and how those volunteers help. Finally, ask what happens if your needs change and you require a higher level of care. Good providers will answer these questions clearly and with patience. They want you to feel confident in the support they provide. Take your time to get the answers you need before making a final choice.
Preserve Your Family Stories
Your family has a unique history that deserves to be remembered for years to come.
Start Preserving MemoriesOther Hospice Providers Nearby
ADVANTAGE HOSPICE PROVIDERS, INC
UNICARE HOSPICE PROVIDER, INC
WETHERBY HOSPICE CARE, INC.
SILVEROAK HOSPICE AND PALLIATIVE CARE, INC
BUTTERFLY HOSPICE
BLENDSHIP, INC
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.