JOURNEY HOSPICE CARE INC.
Provider Information
- Address
- 600 N MOUNTAIN AVENUE, SUITE C-203
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 6, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 2 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what JOURNEY HOSPICE CARE INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how JOURNEY HOSPICE CARE INC. compares to hospices nationwide.
15.8 minutes
of nurse care per routine home care day, on average
That is the 81st percentile among hospices nationally. The national median is about 12 minutes.
41
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.8 min
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99.2%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits36.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.9%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months57.4%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.9%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,152 · 79th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 14.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.5%
- Pain assessment87.9%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids60.9%
- Visits in the last days of life14.4%
- All care steps completed90.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer12%
- Dementia31%
- Heart and circulatory disease36%
- Lung and respiratory disease9%
- Stroke8%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Journey Hospice Care Inc.
Journey Hospice Care Inc. operates in Upland, California. This provider offers end-of-life care services to families in San Bernardino County. They have been certified by Medicare since August 2019. The team holds accreditation from the Joint Commission. This means an outside group checked their work against high safety standards. It shows they meet strict rules for patient care. Choosing a provider with this stamp of approval gives you peace of mind. You know they follow clear, national guidelines every day. This provider is a freestanding hospice. That means they focus only on hospice care. They are not part of a larger hospital system. This can lead to more personal attention for your loved one. They operate as a for-profit business in the local area. Families should know that Medicare covers these services for eligible patients. It is a good idea to call them to learn more about their specific team and how they can help your family right now.
Quality and Care Standards
This provider holds top marks for their quality of care. The federal Hospice Care Index gives them the highest possible score. They also maintain a perfect overall rating from official government audits. These scores track how well a hospice follows best practices. They look at things like pain management and how often they visit patients. Good ratings mean the team consistently meets the needs of those they serve. The staff includes two registered nurses and one licensed practical nurse. Two doctors also work with the team to oversee medical care. Having doctors directly on staff is helpful for managing complex symptoms. It allows for quick changes to a care plan when health needs shift. You want a team that responds fast. Their high ratings suggest they have the systems in place to do just that. They work to keep patients comfortable and supported during a difficult time. That is the goal of hospice care.
Top Quality Rating
What Is Hospice Care Like in Upland?
Hospice care in Upland provides support for people with a terminal illness. The main goal is comfort. The team helps manage pain and other symptoms at home. They also offer emotional and spiritual support to the whole family. In this area, a hospice team usually includes nurses, doctors, and aides. They visit the patient wherever they live. This might be a private house or a care facility. They provide medical equipment and supplies related to the illness. The nurses handle the physical care needs. Doctors plan the treatments. And social workers help with the heavy emotional load. You should expect regular visits from the staff to check on your loved one. They are on call twenty-four hours a day. If a crisis happens at night, someone is available to talk or visit. This support is there to help your family focus on spending time together instead of worrying about medical tasks.
What to Ask When Choosing a Hospice Provider
Picking the right hospice is a big decision for your family. You should feel comfortable with the people entering your home. Start by asking how quickly a nurse can arrive if you have an emergency. Find out how they handle pain medication after hours. It is helpful to know which doctors will lead the care team. Ask how often the staff will visit your loved one. Do they have experience with your specific health needs? You can also ask about the volunteers they offer. Some hospices have people who help with errands or offer companionship. Ask them how they help families cope with grief after a loss. See if they offer support groups or counseling services. Write these answers down. Compare them to other providers in San Bernardino County. You want a team that listens to your concerns. They should answer all your questions with patience and care.
Preserve Your Family Stories
Your loved one has a lifetime of memories. Recording these stories provides a lasting gift for your children and grandchildren to cherish forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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