MEDPLUS HOSPICE SERVICES
Provider Information
- Address
- 1551 W 13TH STREET #204
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 23, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
| Volunteers | 0 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MEDPLUS HOSPICE SERVICES reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MEDPLUS HOSPICE SERVICES compares to hospices nationwide.
16.4 minutes
of nurse care per routine home care day, on average
That is the 84th percentile among hospices nationally. The national median is about 12 minutes.
17
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.4 min
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits23.3%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months23.3%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.3%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,413 · 76th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 41.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment95.5%
- Breathing difficulty screening100%
- Breathing difficulty treatment89.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life41.9%
- All care steps completed82%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia30%
- Heart and circulatory disease23%
- Other conditions22%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Upland
MEDPLUS HOSPICE SERVICES provides end-of-life care for families in Upland, California. They focus on comfort, dignity, and peace for those facing a life-limiting illness. Based at 1551 W 13TH STREET #204, the team serves the San Bernardino area with dedicated support. Their goal is to manage pain and help patients live their final days with quality. And they do this by putting the patient first every single time. Hospice is not just about medical care. It is about supporting the whole person and their loved ones through a tough journey. That is the core of what they offer. By focusing on the unique needs of each family, they make a real difference. Choosing the right care team is a big decision. This team works hard to ensure patients feel safe and heard during their time of need.
About MEDPLUS HOSPICE SERVICES
This provider has been Medicare-certified since October 23, 2013. Being a for-profit hospice means they operate under specific business standards while meeting federal health rules. What families should know is that Medicare certification is a gold standard for quality. It ensures the provider follows strict safety and care guidelines set by the government. They have served the community for over a decade now. That shows a deep level of stability. When you look at a provider, check if they have a history of service. Ten years in the field means they have seen many different situations. They know how to handle complex needs with care. It is helpful to ask about their specific experience with your loved one's diagnosis. You want a team that feels like a partner. They are there to support you, not just the patient.
Exceptional Quality Ratings
Understanding Hospice Care in Upland
Finding the right hospice in San Bernardino County can feel like a heavy task. But you have options. Most hospice care happens in the home, which is where many people feel most at peace. It allows the family to stay together in a familiar space. The thing is, hospice is a team effort. You get nurses, social workers, and volunteers working together for your loved one. They provide supplies, medicine, and equipment right to your door. This makes life much easier during a difficult transition. Some families wait too long to ask for help. But starting early can change everything. It gives the care team time to build a bond with the patient. That bond is vital for true comfort. Do not be afraid to reach out and ask questions early on. Knowledge is your best tool right now.
What to Ask When Choosing a Hospice Provider
You should feel empowered to interview any provider you consider. Start by asking how quickly they can respond to an emergency at night or on weekends. Quick help matters. Ask how they manage pain and if they have a doctor who specializes in hospice medicine. It is also smart to ask about their staff turnover. A stable team often leads to better care. Ask them, "How do you support the family after a loss?" Grief support is a huge part of what a good hospice does. And ask for examples of how they handle tough symptoms like breathing issues or anxiety. You deserve clear answers. If they seem rushed or annoyed by your questions, keep looking. You need a partner who listens with patience and kindness. Trust your gut feeling after you speak with them.
Preserve Your Family Stories
During this time, the stories of our loved ones matter more than ever. Capture their memories and wisdom to keep their legacy alive for future generations.
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Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.