HOPE HOSPICE
Provider Information
- Address
- 6801 KOLL CENTER PKWY
PLEASANTON, CA 94566 - Ownership Type
- Non-Profit
- Medicare Certified Since
- December 10, 1992
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Licensed Practical Nurses (LPN) | 7 |
| Physicians | 7 |
| Volunteers | 65 |
78
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOPE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOPE HOSPICE compares to hospices nationwide.
20 minutes
of nurse care per routine home care day, on average
That is the 95th percentile among hospices nationally. The national median is about 12 minutes.
98
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day20 min
Ranks better than about 95% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.6%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits32.9%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.9%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.5%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,265 · 57th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 40.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life40.6%
- All care steps completed99.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Dementia38%
- Heart and circulatory disease10%
- Lung and respiratory disease7%
- Stroke5%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Pleasanton
Hope Hospice provides end-of-life care for patients and families in Pleasanton, California. They offer support that focuses on comfort, dignity, and quality of life. Their team works to manage pain and symptoms during a difficult health journey. They serve the Alameda County area with a commitment to non-profit values. Families choose them for their long history of service and dedication to patient needs. Their care plans are built to meet the unique goals of every person they serve. You can find them at their office on Koll Center Parkway. They aim to bring peace and relief to those in their care. The team is ready to help you navigate your end-of-life choices with clarity. They prioritize the comfort of the patient above all else. Choosing a provider is a big step for your family's peace of mind.
About HOPE HOSPICE
Hope Hospice operates as a non-profit organization. This means they put their resources directly back into patient care and community support. They have been Medicare certified since December 1992. This long history shows a deep commitment to meeting federal safety and quality standards. Families should know that non-profit status often reflects a mission-first approach to care. They have maintained a consistent presence in the community for over thirty years. Their focus remains on providing skilled and compassionate help to those who need it most. By choosing a Medicare-certified provider, you ensure the agency follows strict rules for patient safety. This agency combines years of experience with a non-profit spirit. They work closely with doctors and families to create a supportive environment. Their longevity in the Pleasanton area is a testament to the trust they have built with local families over many decades.
Quality Ratings
Understanding Hospice Care in Pleasanton
Hospice care is a special way of helping people with serious illnesses. It focuses on comfort rather than a cure. In Pleasanton, families have access to skilled teams that include nurses, aides, and counselors. These teams visit you at home to provide support. They can help with pain control and emotional needs. Hospice is about making every day count for the patient and their loved ones. It is not just for the final days of life. Many families find that starting hospice care sooner helps them live better. These services are covered by Medicare for those who qualify. You should explore your options early to see what kind of support is available. Local providers like Hope Hospice are there to guide you through the process. They help manage the stress of caregiving so you can spend more time with your family.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is a very important decision for your family. You should feel comfortable with the people who will be in your home. Here are some questions to help you decide:
- How quickly can a nurse or team member come to the home if an emergency happens?
- What specific services do you offer to support family caregivers and their mental health?
- How does your team handle pain and symptom control during the night or on weekends?
- Can you explain how you communicate with our family doctor about the care plan?
Preserve Your Family Stories
This time is precious. Recording your family history can be a meaningful way to honor your loved ones and keep their memories alive for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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SUNBRIGHT HOSPICE CARE
MISSION HOSPICE SERVICES OF EAST BAY, LLC
LIFEGUARD HOSPICE CARE, INC
AMERICAN HOSPICE AND HOME HEALTH CARE SERVICE INC
Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.