AMERICAN HOSPICE AND HOME HEALTH CARE SERVICE INC
Provider Information
- Address
- 7031 KOLL CENTER PARKWAY, STE. 230
PLEASANTON, CA 94566 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 29, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 14 |
| Volunteers | 1 |
54
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what AMERICAN HOSPICE AND HOME HEALTH CARE SERVICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how AMERICAN HOSPICE AND HOME HEALTH CARE SERVICE INC compares to hospices nationwide.
12.8 minutes
of nurse care per routine home care day, on average
That is the 56th percentile among hospices nationally. The national median is about 12 minutes.
75
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.8 min
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.5%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.1%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits21.1%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.8%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.6%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.2%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.2%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,728 · 84th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 8.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment94.1%
- Breathing difficulty screening100%
- Breathing difficulty treatment92.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids87.2%
- Visits in the last days of life8.4%
- All care steps completed92.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia28%
- Heart and circulatory disease15%
- Lung and respiratory disease5%
- Stroke14%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Pleasanton
American Hospice and Home Health Care Service Inc provides end-of-life care for residents in Pleasanton, California. They support families in Alameda County during a difficult time. Their team focuses on comfort and dignity for patients with serious illnesses. They offer home-based services that help patients stay in a familiar environment. Hospice care is about managing pain and supporting the emotional needs of the whole family. Choosing the right partner for this journey is a very important decision for your loved ones. This provider has been serving the community for over a decade. They are committed to providing professional care to those who need it most. We are here to help you understand your options for local hospice support.
About American Hospice and Home Health Care Service Inc
American Hospice and Home Health Care Service Inc is a for-profit hospice provider. They have been certified by Medicare since April 2013. This shows they have met federal standards for care for many years. Being Medicare certified means they follow strict rules to ensure patient safety. Families should know that this provider operates out of Koll Center Parkway in Pleasanton. They are part of the Alameda County healthcare network. When choosing a provider, look at their history and their focus on patient needs. You should feel comfortable asking about their specific services. It is helpful to meet with them to see if their team is a good fit for your family. Understanding their background can help you feel more confident in your final choice.
Quality Care Highlights
Understanding Hospice Care in Pleasanton
Hospice care in Pleasanton is designed to help families navigate the end of life. It is not just about medical treatment. It is about improving the quality of each remaining day. Teams often include nurses, doctors, and social workers. They work together to manage pain and provide emotional support. You can receive this care in your own home or a care facility. Many providers in California offer 24/7 support for urgent needs. This helps families feel less alone during a crisis. Hospice is a benefit covered by Medicare for those who qualify. It is meant to provide comfort when a cure is no longer the main goal. Having local support in Alameda County makes accessing these services much easier for many families.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a personal process. You should feel empowered to ask questions until you feel at ease. Here are some key questions to consider:
- How quickly can a nurse get to my home if there is an emergency?
- What specific services do you provide to support the family's emotional needs?
- How do you manage pain and other symptoms for your patients?
- What is your approach to coordinating care with my current doctor?
Asking these questions helps you understand how a provider works. It also helps you see if their values match your family's wishes. Take your time to listen to their answers carefully. You deserve a partner who communicates clearly and shows genuine kindness. Do not be afraid to ask for more details if an answer is not clear to you.
Preserve Your Family's Precious Memories
During this meaningful time, capturing your loved one's stories and wisdom can be a beautiful gift for future generations. Learn how to record these moments easily.
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