GENTIVA
Provider Information
- Address
- 5000 HOPYARD ROAD, SUITE 301
PLEASANTON, CA 94588 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 7, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of March 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 14 |
| Volunteers | 0 |
35
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Hospice Care in Pleasanton
Gentiva provides hospice services to families throughout Pleasanton, California. This provider operates as a freestanding hospice and has served the community since 2009. They carry accreditation from CHAP, which proves they meet high standards for safety and care. They focus on comfort and support for patients during their final months of life. This group brings professional care directly to the place you call home. It is a local choice for those in Alameda County needing end-of-life support. Their team is ready to help your loved one stay comfortable. You can reach their office at 5000 Hopyard Road to learn more about how their services work in your area.
About Gentiva
Gentiva is a for-profit hospice provider. They have been certified by Medicare for over fifteen years. Accreditation from CHAP is a key detail here. This group checks that the agency follows strict rules for patient safety and clinical quality. Gentiva employs a staff of 35 people to manage their daily operations. This group includes 14 registered nurses who provide direct medical care for patients. They do not use volunteers as part of their current staffing model. Families should know that these nurses lead the care plan. They work with the patient and the family to manage symptoms at home. This structure ensures that medical needs remain the top priority. You should ask how they coordinate with your primary doctor to keep everyone on the same page during this time.
Quality of Care
What Is Hospice Care Like in Pleasanton?
Hospice care in Pleasanton focuses on comfort rather than a cure. The team comes to you. They visit patients in private homes or local care facilities. A typical team includes nurses, doctors, and aides who work together. These experts manage pain and keep the patient comfortable. They also offer emotional support for family members. With 14 registered nurses on staff, this provider maintains a strong medical team to monitor health changes. This helps families feel supported during difficult shifts in health. The goal is to provide peace and dignity in a familiar setting. Most families find that having a professional team nearby makes daily routines much easier to manage. You can talk to them about how they handle after-hours calls. They should explain how they respond when needs change suddenly.
What to Ask When Choosing a Hospice Provider
Choosing the right help for your family is a big decision. Start by asking how quickly a nurse can reach your home if an emergency happens at night. Ask how they coordinate with your current doctors. You also want to know how the team handles specific pain management needs. Ask them to explain their plan for weekend support. It is good to ask how they handle medication delivery for your loved one. Do they use a local pharmacy? Finally, ask how they support family caregivers who may feel tired or overwhelmed. Getting clear answers helps you feel confident in your choice. Write these questions down before you call. It helps to keep track of the answers you get.
Preserve Your Family History
Your loved one has a life full of stories that deserve to be remembered. Start capturing those memories today to create a lasting gift for your family.
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Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.