VNACARE
Provider Information
- Address
- 2151 EAST CONVENTION CENTER WAY, SUITE 100
ONTARIO, CA 91764 - Ownership Type
- Non-Profit
- Medicare Certified Since
- February 26, 1988
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 20 |
| Licensed Practical Nurses (LPN) | 16 |
| Volunteers | 1 |
60
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what VNACARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how VNACARE compares to hospices nationwide.
14.2 minutes
of nurse care per routine home care day, on average
That is the 70th percentile among hospices nationally. The national median is about 12 minutes.
104
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.2 min
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13.1%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.1%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits52.1%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.1%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months49.3%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.1%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)81st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,066 · 34th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 58.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.3%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99%
- Visits in the last days of life58.2%
- All care steps completed98.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia24%
- Heart and circulatory disease26%
- Lung and respiratory disease8%
- Stroke7%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care at VNACARE
VNACARE serves families throughout Ontario, California, and the surrounding San Bernardino area. They provide end-of-life care focused on comfort, dignity, and support for your loved ones. Their team steps in when a life-limiting illness makes the path forward feel uncertain. It is about honoring the person behind the patient. They work hard to bring peace to your home during this delicate time. You need a partner who listens and acts with genuine kindness. That is exactly what they strive to offer every single day. Whether you need help with pain management or emotional support, they are there to help guide your family through these transitions. They keep things simple and clear for you.
About VNACARE
VNACARE operates as a non-profit organization. This is a big deal. Being non-profit often means that every dollar goes back into the care they provide to your family. They have been Medicare certified since February 26, 1988. That is over three decades of service to the community. They have deep roots in the region. Most families find comfort knowing their provider has stood the test of time. You should know that their long history shows a steady commitment to high standards. They are located at 2151 East Convention Center Way, Suite 100. If you are nearby, you can reach their office at (909) 624-3574. Their team understands the local landscape well. They know how to help you find the resources you need right here in Ontario.
Quality You Can Trust
Understanding Hospice Care in Ontario
Hospice is not a place. It is a service that comes to where you live. In Ontario, families have access to several hospice options, but quality varies. You want a team that knows the local hospitals and community resources. The thing is, hospice is meant to improve the quality of your remaining time together. It covers medical equipment, medications, and visits from nurses and aides. Many families wait too long to ask for help. But waiting only adds stress to an already difficult situation. You should look for a provider that is both Medicare certified and well-regarded in the San Bernardino area. Good care makes all the difference when you are facing a serious health challenge. It allows you to focus on the memories that matter most.
What to Ask When Choosing a Hospice Provider
Choosing the right partner is a heavy task. Start by asking these four questions to get a better sense of how they work. First, ask how quickly they can send a nurse to your home in an emergency. Speed matters. Second, ask how they handle pain management during the night or on weekends. You need someone who is awake when you are struggling. Third, ask how they support the family emotionally. Do they offer grief counseling? And finally, ask if they have staff who speak your family's language. Clear talk is vital. Never feel rushed during these conversations. You are the expert on your family's needs. Take your time to find the right fit for your loved one.
Keep Your Family Stories Alive
Your loved one has a lifetime of wisdom and memories. We can help you record these stories so they last for generations to come.
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A Complete End of Life Planning Checklist for Families
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Some stories are worth writing down
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