PACIFIC VALLEY HOSPICE CARE, INC
Provider Information
- Address
- 4295 E JURUPA ST. SUITE 201
ONTARIO, CA 91761 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 30, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Licensed Practical Nurses (LPN) | 15 |
| Volunteers | 2 |
50
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PACIFIC VALLEY HOSPICE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PACIFIC VALLEY HOSPICE CARE, INC compares to hospices nationwide.
17.9 minutes
of nurse care per routine home care day, on average
That is the 90th percentile among hospices nationally. The national median is about 12 minutes.
35
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day17.9 min
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.8%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.5%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits15.6%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.3%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.1%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.8%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,428 · 72nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 2.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life2.7%
- All care steps completed93.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia34%
- Heart and circulatory disease23%
- Lung and respiratory disease12%
- Stroke9%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Pacific Valley Hospice Care
Pacific Valley Hospice Care, Inc serves families in Ontario, California. This provider offers end of life support for people in the San Bernardino area. They have been certified by Medicare since 2018. The team holds accreditation from the Accreditation Commission for Health Care. This group sets high standards for how hospice agencies operate. It means an outside party checked their work. They want to make sure you get good care at home. This is a for-profit provider. They focus on meeting the needs of their patients every day. You should ask about their specific services for your loved one. They have 50 employees ready to help. This includes 10 registered nurses and 15 licensed practical nurses. They also work with 2 volunteers to provide extra support. Having a full team matters a lot. It keeps care steady and reliable for your family.
Quality and Care Standards
Pacific Valley Hospice Care, Inc has earned top marks for quality of care. Their performance on the CMS Hospice Care Index is excellent. This rating reflects how well they follow federal care rules. They also show high overall quality in recent reports. Accreditation from the Accreditation Commission for Health Care adds another layer of oversight. This group looks at how the agency manages patient safety and staff training. It is a sign of a strong agency. You can feel good about their commitment to quality. The agency has a solid team of nurses to manage pain and symptoms. They use these resources to support patients in their own homes. The goal is to keep your loved one comfortable. High ratings help show they meet these goals often. You should feel confident asking them about their specific care plans. They have the staff to handle complex health needs.
Quality Note
What Is Hospice Care Like in Ontario?
Hospice care in Ontario focuses on comfort and quality of life. It takes place where the patient lives. This could be a private home or a care facility. The team visits to check on the patient and provide medicine. They also help with personal care needs. Most teams include nurses, doctors, and social workers. Pacific Valley Hospice Care, Inc uses a team of 10 registered nurses and 15 licensed practical nurses to serve the area. This team size allows for regular visits to your home. They manage pain and other symptoms so the patient stays calm. You will have a plan made for your specific needs. The staff handles the supplies and equipment you need. That makes things much easier for you. They work to keep the patient in a familiar space. This is the main point of hospice care in our community.
What to Ask When Choosing a Hospice Provider
Picking a hospice agency is a big decision. You need the right information to choose well. Start by asking how quickly they can start care after a referral. You should also ask how they handle emergencies after normal business hours. Ask about the frequency of nurse visits to your home. It helps to know who will be in charge of the care plan. Ask if the nurses have special training in pain management. Find out how they include the family in daily decisions. You might want to know how they support family members after a loss. These questions help you see if they are a good match. Take your time to get clear answers. You deserve to feel sure about your choice. Their staff should answer these questions with patience and care. Do not be afraid to ask for more details.
Keep Your Family Stories Alive
Your loved one has a life full of memories that deserve to be saved. We provide tools to help you record and protect those stories for years to come.
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