ACCENTCARE HOSPICE & PALLIATIVE CARE OF CALIFORNIA
Provider Information
- Address
- 3110 GUASTI ROAD, SUITE 315
ONTARIO, CA 91761 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 20, 2011
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 13 |
| Licensed Practical Nurses (LPN) | 11 |
| Physicians | 2 |
| Volunteers | 20 |
42
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ACCENTCARE HOSPICE & PALLIATIVE CARE OF CALIFORNIA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ACCENTCARE HOSPICE & PALLIATIVE CARE OF CALIFORNIA compares to hospices nationwide.
10.9 minutes
of nurse care per routine home care day, on average
That is the 34th percentile among hospices nationally. The national median is about 12 minutes.
74
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.9 min
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.2%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.6%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits63.1%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.1%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.7%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.1%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.7%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,622 · 68th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 24.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.5%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life24.9%
- All care steps completed99.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia23%
- Heart and circulatory disease22%
- Lung and respiratory disease11%
- Stroke6%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Ontario
AccentCare Hospice & Palliative Care of California serves families in Ontario, California. They provide specialized end-of-life care and support services. Their team works to improve comfort for patients facing serious illness. They offer hospice and palliative care options in the San Bernardino area. Choosing the right support is a big decision for your loved ones. This provider focuses on meeting patient needs with compassion and care. They are located at 3110 Guasti Road in Ontario. Their goal is to help families navigate this difficult time with dignity. You can reach their office at (909) 981-1136 to learn more about their specific services. We are here to help you understand your options for care in your local community.
About AccentCare Hospice & Palliative Care of California
This provider is a for-profit hospice agency. They have been certified by Medicare since December 20, 2011. This long history shows their commitment to meeting federal safety and care standards. For-profit status means the agency is a business that provides care services. Families should look at both their clinical care scores and their patient feedback. Medicare certification ensures they follow strict rules for quality and patient rights. You can use their history as one part of your research. It is important to talk with them about how they handle daily care needs. Ask them how they support families during the hospice journey. Understanding their background helps you feel more confident in your choice. Every hospice agency has a unique way of working with patients. Take time to learn how their team operates in the San Bernardino area.
Quality Care Insights
Understanding Hospice Care in Ontario
Hospice care is a special way to support people with a limited life expectancy. It focuses on comfort rather than a cure for illness. In Ontario and the wider San Bernardino area, many families choose hospice to improve their quality of life. The team includes doctors, nurses, and aides who visit the patient. They can provide care at home or in a facility. Hospice also provides emotional and spiritual support for the whole family. It is a team approach designed to reduce pain and stress. You do not have to go through this alone. Local providers are trained to help with physical symptoms and emotional struggles. Many families find that starting hospice early leads to better support and more peaceful days. Take the time to explore what services are available near you in California.
What to Ask When Choosing a Hospice Provider
Choosing a hospice agency is a deeply personal decision. You should feel comfortable with the team you select. Here are a few important questions to ask during your search:
- How quickly can a nurse get to my home if there is an emergency?
- What specific services do you provide to support the family caregivers?
- How do you handle pain management and comfort for your patients?
- Can you explain how you use the feedback from your patient surveys to improve care?
Asking these questions helps you understand the provider better. Do not be afraid to ask for clarity if you do not understand an answer. The right provider will be happy to explain their processes to you. They should listen to your worries and address your needs directly. Your peace of mind is the most important part of this process.
Preserve Your Family Stories
Your loved one has a lifetime of wisdom and memories to share. Capture these precious stories now to keep their legacy alive for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
VNACARE
BRISTOL HOSPICE - INLAND VALLEY LLC
24/7 CARE AT HOME - HOSPICE
UNITY HOSPICE CARE INC
ANGEL HOSPICE PROVIDER INC
SYMPHONY HOSPICE, INC
Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.