GENTIVA
Provider Information
- Address
- 10150 W NATIONAL AVE SUITE 140
WEST ALLIS, WI 53227 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 6, 1997
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of March 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
| Volunteers | 0 |
17
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
About Gentiva in West Allis
Gentiva provides hospice care services in West Allis, Wisconsin. They have served the community since 1997. This provider is a freestanding hospice that holds accreditation from CHAP. That is a big deal. CHAP accreditation means an outside group checked their work against high standards. It shows they care about how they run their business. They focus on comfort for patients and support for families. Their office is on National Avenue in Milwaukee County. They aim to help people live their final days with dignity. Choosing the right care is hard work. Having a local team can make a real difference for your loved one. It is all about finding a group that fits your needs. They are a for-profit provider that works within the Medicare system to deliver care to those who need it most.
Understanding Their Care
Gentiva operates as a for-profit hospice organization. They have been certified by Medicare for over 25 years. This longevity suggests they have experience in this field. Accreditation from CHAP is a third-party seal of approval. It means they follow strict rules for safety and quality. Most families look for this when they search for care. The team includes 6 registered nurses and 1 licensed practical nurse. That is a solid group of medical professionals. They do not have doctors or volunteers on staff. You should ask how they handle those roles. Do they have a doctor on call? Who will help with non-medical needs? These are fair questions to ask. You deserve to know how the team works together. Their goal is to support your family during a difficult time. They want to ensure your loved one feels safe and heard every single day.
Quality Snapshot
Hospice Care in West Allis
Finding the right hospice in West Allis requires looking at the whole picture. Some providers have large teams with many volunteers. Others keep their staff small and focused on nursing care. Gentiva employs 17 people in total to serve their patients. This includes their nurses and office staff. It is important to know that hospice is not just about medicine. It is also about heart and time. You should talk to them about how they handle the emotional side of care. Do they have a plan for when a patient needs extra support at night? Ask them how they handle weekends too. Every agency has a different way of doing things. Some are very structured. Others are more flexible to meet your specific needs. Take your time to talk with them. You are the best judge of what your family needs to feel at peace.
What to Ask When Choosing a Hospice Provider
You have a right to ask questions before you sign up. Start by asking how the team stays in touch with you. You need to know who to call if things change at 2 a.m. Here are a few questions to get the conversation started:
- How quickly can a nurse get to my home if there is an emergency?
- What happens if my loved one needs more help than the current staff can offer?
- How do you handle changes in pain levels during the night?
- Can you explain the difference between your clinical care and your family support services?
The answers should be clear and easy to understand. If you feel confused by the answer, ask them to explain it again. You are in charge of this process. Never feel pressured to choose a provider that does not feel right. Your comfort matters just as much as the patient's care.
Keep Your Family Stories Alive
This time is hard, but it is also a chance to hold onto memories. We can help you save your family stories for the future.
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Helpful Guides for Families
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