SSM HEALTH AT HOME HOSPICE
Provider Information
- Address
- 239 TROWBRIDGE DRIVE
FOND DU LAC, WI 54937 - Ownership Type
- Non-Profit
- Medicare Certified Since
- September 11, 1987
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 26 |
| Licensed Practical Nurses (LPN) | 9 |
| Physicians | 1 |
82
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SSM HEALTH AT HOME HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SSM HEALTH AT HOME HOSPICE compares to hospices nationwide.
18.8 minutes
of nurse care per routine home care day, on average
That is the 93rd percentile among hospices nationally. The national median is about 12 minutes.
145
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.8 min
Ranks better than about 93% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.4%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits19.7%
Ranks better than about 89% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.9%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months49.6%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.6%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,857 · 22nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 75.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment96%
- Breathing difficulty screening97.3%
- Breathing difficulty treatment98.7%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.1%
- Visits in the last days of life75.4%
- All care steps completed93.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia19%
- Heart and circulatory disease20%
- Lung and respiratory disease9%
- Stroke5%
- Other conditions22%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
SSM Health at Home Hospice
SSM Health at Home Hospice serves families in Fond du Lac, Wisconsin. This provider offers end-of-life care for patients who need comfort and support. They have been certified by Medicare since 1987. That is a long history of service in this community. Choosing the right care team takes time. You want to make sure the provider meets your family needs. They operate as a non-profit organization. This means their focus stays on patient care. Many families find comfort in knowing a provider has served their neighbors for decades. It is a local choice for those in Fond du Lac County. You can reach them at their Trowbridge Drive office if you have questions about their programs. Their long record of service shows they understand the local area well. They are ready to help your loved ones today.
About SSM Health at Home Hospice
This hospice operates as a non-profit organization in Wisconsin. Non-profit status often means the group puts any extra money back into patient services. They have held Medicare certification for over thirty years. That longevity matters when you look for stable care. Medicare certification requires meeting strict federal standards for safety and quality. This provider must follow those rules every single day. You should feel good about that. Their team consists of 82 employees who work together to support patients. This includes 26 registered nurses and 9 licensed practical nurses. One physician leads the medical side of their care. Having a large team of nurses allows for more frequent check-ins. It is helpful to know who is on your care team. You can ask them about how their staff members work with your family doctor. They are there to make the process easier for everyone involved.
Quality of Care
What Is Hospice Care Like in Fond du Lac?
Hospice care in this area focuses on comfort for patients and their families. It brings medical support directly to your home. You do not have to go to a clinic. The team arrives where you live. This makes things much simpler for tired caregivers. In Fond du Lac, the staff helps manage pain and other difficult symptoms. They also provide emotional support for the whole family unit. The team at this office includes nurses and doctors who work to keep patients comfortable. Having 35 total nurses on staff means they have the hands to provide regular visits. They focus on the quality of time left rather than a cure. You can expect them to explain every step of the care plan. They work to keep you informed. It is a team effort to ensure your loved one feels safe and heard during this time.
What to Ask When Choosing a Hospice Provider
You should feel confident before you sign any paperwork. Start by asking how often a nurse will visit your home. You need a clear schedule so you can plan your week. Ask how the team handles calls in the middle of the night. Emergencies happen at odd hours. You need to know who answers the phone when the office is closed. Another good question is how they help with emotional or spiritual needs. A strong hospice team offers more than just medicine. They should have social workers or counselors ready to talk. Ask them how they work with your current doctor. Good communication between your regular doctor and the hospice team prevents mistakes. Finally, ask about their experience with your specific health needs. Every patient is different. You deserve clear answers about how they will help your specific situation right now.
Preserve Your Family Stories
Capturing the memories and wisdom of your loved ones is a gift for future generations. Start recording these precious stories today while you have the time.
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