WESTMINSTER CANTERBURY RICHMOND AT HOME LLC
Provider Information
- Address
- 1600 WESTBROOK AVENUE
RICHMOND, VA 23227 - Ownership Type
- Non-Profit
- Medicare Certified Since
- June 19, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 3 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WESTMINSTER CANTERBURY RICHMOND AT HOME LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WESTMINSTER CANTERBURY RICHMOND AT HOME LLC compares to hospices nationwide.
9.3 minutes
of nurse care per routine home care day, on average
That is the 18th percentile among hospices nationally. The national median is about 12 minutes.
15
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.3 min
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.9%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.3%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits23.7%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.3%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months50%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,635 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 72.4% of patients or more. Most hospices score above 90 percent.
- Pain screening97.6%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life72.4%
- All care steps completed95.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia20%
- Heart and circulatory disease19%
- Lung and respiratory disease16%
- Stroke19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support at Home in Richmond
Westminster Canterbury Richmond at Home LLC offers hospice services to families throughout Richmond, Virginia. They focus on comfort and peace for those facing a life-limiting illness. Their team serves the Henrico area from their office on Westbrook Avenue. The goal here is simple. They want to help patients live their final days with as much dignity as possible in the place they call home. By focusing on the person rather than just the illness, the team provides a gentle touch during a hard time. That is the core of their work. Families in Richmond can rely on this local provider to walk alongside them. They bring medical care and emotional support directly to your doorstep. It makes a real difference to have experts nearby when you need them most.
About Westminster Canterbury Richmond at Home LLC
This provider operates as a non-profit organization. That is a big deal because it means their focus stays on patient needs rather than profits. They have been Medicare certified since June 19, 2019. This shows they have met federal standards for care for several years now. Families should know that non-profit status often allows for more flexible care programs. They work hard to meet the unique needs of every person they serve. The team on Westbrook Avenue understands the local community well. They are not some distant company. They are neighbors helping neighbors in Henrico. Choosing a certified provider gives you peace of mind. You know they follow strict rules to keep care safe and effective. It is always smart to check these credentials early on. They have proven their commitment to quality over the last few years.
Understanding Hospice Care in Richmond
Richmond has a strong network of hospice providers ready to help your family. Finding the right fit can feel like a heavy task. But you do not have to do it alone. Most hospice care in Virginia happens in the patient’s own home. Sometimes, patients might move to a nursing home or a special hospice unit if symptoms get too tough to manage at home. The key is to learn about your options before a crisis happens. Talk to your doctor about what your loved one needs right now. Many families wait until the last minute to call. That is a shame because hospice offers so much more than just end-of-life help. They bring equipment, medicine, and emotional support to your living room. The sooner you start, the more support you get. Reach out to local offices to ask about their specific programs today.
What to Ask When Choosing a Hospice Provider
Picking a team to care for your loved one is a huge choice. Start by asking how fast they can get to your home in an emergency. You need to know if a nurse is available by phone at 2:00 a.m. on a Sunday. Ask them clearly: "How do you handle pain management at night?" Also, find out how they support the family after the patient passes. Grief support is a huge part of what a good hospice team provides. Ask if they have volunteers who can sit with your loved one while you run errands. These small details show how much they care about the whole family. Do not feel shy about asking tough questions. You are the expert on your loved one’s needs. A good provider will be happy to answer everything you ask.
Keep Your Family Stories Alive
Your family history is a treasure. We can help you record the memories and values that matter most, creating a lasting gift for your children and grandchildren to hold onto forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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BRISTOL HOSPICE - RICHMOND, L.L.C.
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