GENTIVA
Provider Information
RICHMOND, VA 23236
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Hospice Care at GENTIVA
GENTIVA serves families in Richmond, Virginia, from their office on Moorefield Park Drive. They provide expert hospice care focused on comfort and dignity for patients facing a life-limiting illness. Choosing the right partner for end-of-life care is a heavy decision for any family. That is why having local options matters so much. This team works within Chesterfield County to ensure patients get the support they need where they live. They aim to manage pain and improve the quality of each day. It is about more than just medicine. It is about honoring the person behind the diagnosis. Their staff is trained to help families navigate these difficult moments with grace. You deserve to know who is caring for your loved ones. Understanding their background and how they rank is a great place to start your search.
About GENTIVA
GENTIVA is a for-profit hospice provider. They earned their Medicare certification back on November 13, 2003. That is over two decades of serving the community. Being certified means they meet federal standards set by Medicare to ensure patient safety and care quality. For-profit status simply means they operate as a business rather than a non-profit organization. Some families prefer one over the other, but the quality of care is what really counts. You should always look at how they treat people in practice. They have been active in the Richmond area for a long time. This history shows they have deep roots in the local health system. Their office is easy to reach at (804) 290-4300 if you have questions. Call them to see how their team fits your specific needs. It is your right to ask questions before you sign anything.
Quality of Care and Ratings
Understanding Hospice Care in Richmond
Richmond has several hospice options for families. Finding the right one feels like a puzzle. The goal is to find a team that aligns with your values. Most hospice care happens right in your own home. Nurses, aides, and social workers visit to help manage symptoms. They also offer emotional support for the whole family. But hospice is not just for the final days. It can last for months if the patient is eligible. The main thing is to start the conversation early. Do not wait for a crisis to occur. Many families tell us they wish they started sooner. Ask about how the team handles after-hours calls. You want to know someone is there at 3 a.m. if a sudden issue arises. Getting help early makes a huge difference in the patient's comfort. Peace of mind is the ultimate goal here.
What to Ask When Choosing a Hospice Provider
You are the expert on your loved one. Use that knowledge to guide your interview with hospice providers. Here are a few things to clarify before you decide. First, ask how quickly a nurse can get to your home in an emergency. Speed matters. Second, ask how they help family caregivers manage stress. You cannot pour from an empty cup. Third, check if they have experience with the specific illness your loved one has. Some teams have special training for certain conditions. Finally, ask what happens if the patient's condition changes and they need more help. Will they move to a different level of care? These questions will give you a clear picture of their approach. Listen to your gut after you hear their answers. The right team will feel like a partner in this journey.
Keep Their Stories Alive
Your family history is a treasure. We help you capture those important memories and stories before they fade, creating a lasting gift for future generations.
Preserve Your Family StoryOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.