GENTIVA
Provider Information
- Address
- 808 MOOREFIELD PARK DRIVE
RICHMOND, VA 23236 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 13, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 19 |
26
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
10.5 minutes
of nurse care per routine home care day, on average
That is the 31st percentile among hospices nationally. The national median is about 12 minutes.
127
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.5 min
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.8%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.4%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits30.3%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months49.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.6%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.8%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,150 · 34th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.1% of patients or more. Most hospices score above 90 percent.
- Pain screening98%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.6%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life62.1%
- All care steps completed97.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia24%
- Heart and circulatory disease15%
- Lung and respiratory disease10%
- Stroke10%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA
GENTIVA serves families in Richmond, Virginia, from their office on Moorefield Park Drive. They provide expert hospice care focused on comfort and dignity for patients facing a life-limiting illness. Choosing the right partner for end-of-life care is a heavy decision for any family. That is why having local options matters so much. This team works within Chesterfield County to ensure patients get the support they need where they live. They aim to manage pain and improve the quality of each day. It is about more than just medicine. It is about honoring the person behind the diagnosis. Their staff is trained to help families navigate these difficult moments with grace. You deserve to know who is caring for your loved ones. Understanding their background and how they rank is a great place to start your search.
About GENTIVA
GENTIVA is a for-profit hospice provider. They earned their Medicare certification back on November 13, 2003. That is over two decades of serving the community. Being certified means they meet federal standards set by Medicare to ensure patient safety and care quality. For-profit status simply means they operate as a business rather than a non-profit organization. Some families prefer one over the other, but the quality of care is what really counts. You should always look at how they treat people in practice. They have been active in the Richmond area for a long time. This history shows they have deep roots in the local health system. Their office is easy to reach at (804) 290-4300 if you have questions. Call them to see how their team fits your specific needs. It is your right to ask questions before you sign anything.
Quality of Care and Ratings
Understanding Hospice Care in Richmond
Richmond has several hospice options for families. Finding the right one feels like a puzzle. The goal is to find a team that aligns with your values. Most hospice care happens right in your own home. Nurses, aides, and social workers visit to help manage symptoms. They also offer emotional support for the whole family. But hospice is not just for the final days. It can last for months if the patient is eligible. The main thing is to start the conversation early. Do not wait for a crisis to occur. Many families tell us they wish they started sooner. Ask about how the team handles after-hours calls. You want to know someone is there at 3 a.m. if a sudden issue arises. Getting help early makes a huge difference in the patient's comfort. Peace of mind is the ultimate goal here.
What to Ask When Choosing a Hospice Provider
You are the expert on your loved one. Use that knowledge to guide your interview with hospice providers. Here are a few things to clarify before you decide. First, ask how quickly a nurse can get to your home in an emergency. Speed matters. Second, ask how they help family caregivers manage stress. You cannot pour from an empty cup. Third, check if they have experience with the specific illness your loved one has. Some teams have special training for certain conditions. Finally, ask what happens if the patient's condition changes and they need more help. Will they move to a different level of care? These questions will give you a clear picture of their approach. Listen to your gut after you hear their answers. The right team will feel like a partner in this journey.
Keep Their Stories Alive
Your family history is a treasure. We help you capture those important memories and stories before they fade, creating a lasting gift for future generations.
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Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.