BON SECOURS HOSPICE AND PALLIATIVE CARE
Provider Information
- Address
- 2603 NINE MILE RD STE 220
RICHMOND, VA 23223 - Ownership Type
- Non-Profit
- Medicare Certified Since
- February 23, 1993
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 30 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 90 |
66
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what BON SECOURS HOSPICE AND PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how BON SECOURS HOSPICE AND PALLIATIVE CARE compares to hospices nationwide.
14 minutes
of nurse care per routine home care day, on average
That is the 68th percentile among hospices nationally. The national median is about 12 minutes.
145
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14 min
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.5%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.1%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.8%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care18.2%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.4%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.8%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)98th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$8,447 · 6th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment98.4%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.3%
- Beliefs and values discussed98%
- Bowel care for patients on opioids99.2%
- Visits in the last days of life62.7%
- All care steps completed96.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia14%
- Heart and circulatory disease14%
- Lung and respiratory disease13%
- Stroke9%
- Other conditions25%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Bon Secours Hospice and Palliative Care
Bon Secours Hospice and Palliative Care serves the Richmond area from its office on Nine Mile Road. This provider offers end-of-life care and support for patients and their families. They have maintained Medicare certification for over thirty years. The agency holds accreditation from the Accreditation Commission for Health Care. This third-party group checks that the agency meets specific standards for safety and care quality. It provides a way for families to feel sure about the care standards in place. They focus on medical comfort and emotional support for those in the community.
About Bon Secours Hospice and Palliative Care
This is a non-profit, freestanding hospice agency. Non-profit status often means that extra money is put back into patient services. They have been certified by Medicare since early 1993. That is a long history of service to Richmond. The Accreditation Commission for Health Care reviews the agency to ensure they follow national rules. This check-up happens on a regular basis. It covers everything from how they handle medicine to how they train their staff. Families should know that this accreditation helps ensure a steady level of care. You can ask them directly about their most recent survey results. They have a team of 66 employees ready to help. This includes 30 registered nurses and 4 licensed practical nurses. They also have 90 volunteers who assist with patient needs. That is a large volunteer group for one agency.
Quality Overview
What Is Hospice Care Like in Richmond?
Hospice care in Richmond focuses on keeping a person comfortable at home or in a facility. It is not just for the final days. It is for anyone with a terminal illness who wants to stop aggressive treatments. A team of experts comes to you. This team usually includes nurses, social workers, and aides. At this specific agency, the staff includes 30 registered nurses and 4 licensed practical nurses. They work with 90 volunteers to provide extra support. These volunteers can sit with patients or help with small tasks around the house. The goal is to manage pain and symptoms while keeping the person in a familiar place. Most families find that having these experts visit makes a real difference in their daily life. It allows for more time together without the stress of managing complex medical needs alone.
What to Ask When Choosing a Hospice Provider
Selecting a hospice team is a big decision. You should feel comfortable with the people who will enter your home. Start by asking how quickly they can respond to an emergency call at night. You also want to know who will be the main person you talk to when you have questions. Ask how they help with both pain and emotional needs. It is also good to ask about their volunteer program and what those volunteers do. Find out how they handle changes in a patient's condition. Ask if they offer support for family members after a death occurs. Do not feel rushed to pick the first one you call. Take the time to talk to a few different people. You deserve to find a team that fits your family's needs and values.
Preserve Your Family Stories
During this time, memories are more important than ever. Find simple ways to record and save the life stories of your loved ones for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
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Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.