BON SECOURS HOSPICE AND PALLIATIVE CARE
Provider Information
- Address
- 2603 NINE MILE RD STE 220
RICHMOND, VA 23223 - Ownership Type
- Non-Profit
- Medicare Certified Since
- February 23, 1993
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 30 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 90 |
66
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what BON SECOURS HOSPICE AND PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how BON SECOURS HOSPICE AND PALLIATIVE CARE compares to hospices nationwide.
14 minutes
of nurse care per routine home care day, on average
That is the 68th percentile among hospices nationally. The national median is about 12 minutes.
145
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14 min
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.5%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.1%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.8%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care18.2%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.4%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.8%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)98th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$8,447 · 6th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment98.5%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment99.8%
- Treatment preferences discussed99.4%
- Beliefs and values discussed97.9%
- Bowel care for patients on opioids99.3%
- Visits in the last days of life62.7%
- All care steps completed95.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia14%
- Heart and circulatory disease14%
- Lung and respiratory disease13%
- Stroke9%
- Other conditions25%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Overview of Bon Secours Hospice and Palliative Care
Bon Secours Hospice and Palliative Care operates in Richmond, Virginia. This provider offers specialized end-of-life services to families in the area. They have earned accreditation from the Accreditation Commission for Health Care. This group focuses on providing care for patients facing serious health challenges. They work to support both the patient and their family during difficult times. By meeting strict standards set by their accrediting body, they show a clear commitment to high-quality care. This freestanding hospice location serves the local community with a mission-driven approach. They rely on their status as a non-profit organization to focus on patient needs rather than profits. Families in Richmond can look to them for professional support. It is a local option for those seeking hospice care in this part of the state.
About Bon Secours Hospice and Palliative Care
This provider has been Medicare certified since early 1993. As a non-profit organization, they answer to their community instead of shareholders. Their accreditation from the Accreditation Commission for Health Care is a major mark of quality. This group checks hospice agencies to ensure they follow safe and effective health practices. They review everything from patient records to staff training procedures. When an agency earns this badge, it means they have passed a rigorous external audit. Families should know that this provider maintains a strong base of support. They employ 66 staff members who work to keep patient comfort as the top priority. This team includes 30 registered nurses and 4 licensed practical nurses. They also manage a program with 90 volunteers who provide extra companionship. These volunteers often spend time reading to patients or just sitting with them. It adds a layer of human connection to the clinical care provided by the medical team.
Quality Performance
What Is Hospice Care Like in Richmond?
Hospice care in Richmond involves a team of experts coming together to support your loved one. The care happens wherever the patient lives. This could be a private house or an assisted living center. The team works to manage pain and other difficult symptoms so the patient stays comfortable. They also offer emotional and spiritual support to the whole family. The staff composition is a key part of how they provide this care. With 30 registered nurses on hand, patients have access to skilled medical eyes. The nurses coordinate with doctors to adjust medications and keep the patient steady. Social workers and aides also play a part in the daily routine of the team. They focus on the little things that make a big difference in a patient's day. It is about dignity and focus on the current moment. That is the core of the hospice mission in this city.
What to Ask When Choosing a Hospice Provider
Choosing a provider is a big decision for any family. You should ask clear questions to understand how they will help your loved one. Start by asking how quickly they can send a nurse to the home after a call. You also want to know how the team handles pain management at night or on weekends. Ask how many staff members are available for after-hours emergencies. It is smart to ask how their volunteers interact with patients during their visits. You might also ask about the specific training their staff has for your loved one's condition. Ask if they provide grief support to family members after the patient passes away. These answers will help you see if their approach fits your needs. Take your time to get the information you need before you decide. You deserve to feel confident in the care your loved one will receive.
Preserve Your Family Stories
During this time, capturing memories and wisdom from your loved ones creates a lasting gift for future generations. Learn how to record these precious stories.
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