SERENITY FIRST LLC
Provider Information
RICHMOND, VA 23230
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Serving Families in Richmond
Serenity First LLC provides hospice care for residents living in Richmond, Virginia. They operate out of their office on Fitzhugh Avenue in Henrico County. This team focuses on comfort and support for patients facing a life-limiting illness. They help families manage symptoms while keeping their loved ones at home whenever possible. Choosing the right hospice is a big decision for your family. It helps to know that this local provider has been active in the Richmond area for several years. They aim to make these final months as peaceful as they can be. You deserve a team that listens to your needs and responds quickly. That is what this provider strives to do every single day for the people they serve.
About SERENITY FIRST LLC
Serenity First LLC is a for-profit hospice agency. They earned their Medicare certification on April 22, 2021. This certification means they meet federal standards for health and safety. Being a for-profit agency is common in the hospice industry today. It does not mean they provide less care than non-profits. The thing is, all Medicare-certified hospices must follow the same core rules for patient care. They receive payments from Medicare to cover services like nursing, pain management, and emotional support. You should feel comfortable asking them about their specific staff and how they handle after-hours calls. Most families find peace of mind once they meet the team face-to-face. Getting to know the nurses and aides can make a huge difference in your comfort level. Do not be afraid to ask how they support your specific cultural or spiritual needs.
Quality Performance
Understanding Hospice Care in Richmond
Richmond has a range of hospice options for families in need of end-of-life support. Many providers serve the Henrico County area, giving you choices during a hard time. Hospice is not just about the final days. It is about living the best life possible for as long as you can. Teams usually include a doctor, a nurse, a social worker, and a chaplain. They work together to treat the whole person, not just the disease. Some people wait too long to start hospice care. They think it means giving up hope. But really, it means choosing comfort and quality time with the people you love. You can start hospice as soon as a doctor confirms a life expectancy of six months or less. This gives the team more time to build a bond with your family. That connection is vital for everyone involved.
What to Ask When Choosing a Hospice Provider
You should interview a few different agencies before you make your final choice. Here are a few questions to help you get the right information. First, ask how quickly a nurse can get to your home if a crisis happens at night. You need to know that someone is always available. Second, ask how they handle pain and other tough symptoms. You want a team that is proactive, not just reactive. Third, ask about the volunteers they have. Volunteers can provide extra companionship for your loved one. Finally, ask if they have experience with your specific diagnosis. Some agencies have special training for certain illnesses. Take notes during these calls so you can compare your options later. Your gut feeling is important, too. Pay attention to how they treat you on the phone. Are they kind? Do they answer your questions clearly? You deserve a partner who makes you feel heard.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories to share. Preserving these memories now is a gift to your whole family for years to come.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.