HOSPICE & PALLIATIVE CARE OF VIRGINIA
Provider Information
- Address
- 18 SEVENTH STREET, NW, SUITE 302
NORTON, VA 24273 - Ownership Type
- Other
- Medicare Certified Since
- September 22, 1994
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 2 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE & PALLIATIVE CARE OF VIRGINIA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE & PALLIATIVE CARE OF VIRGINIA compares to hospices nationwide.
6.9 minutes
of nurse care per routine home care day, on average
That is the 5th percentile among hospices nationally. The national median is about 12 minutes.
9
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day6.9 min
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.7%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life43.1%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits94.9%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice8.3%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,061 · 23rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 4.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life4.1%
- All care steps completed97.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Other conditions41%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Norton
Hospice & Palliative Care of Virginia serves families across Norton, Virginia. They provide end-of-life care focused on comfort and dignity. Being located at 18 Seventh Street, NW, they are a central resource for the local community. The team works to manage pain and symptoms for those with serious illness. That is their main goal. They help patients stay in their own homes whenever possible. It is all about keeping people comfortable. Their staff understands the local area and the needs of people in Norton City. When you choose a provider, you want someone who knows your neighborhood. This team has been certified by Medicare since 1994. That shows they have been around for a long time. They have deep roots in this part of Virginia. Choosing a partner for hospice is a big step for any family. You need someone you can trust to be there when things get tough.
About HOSPICE & PALLIATIVE CARE OF VIRGINIA
This provider operates under an 'Other' ownership category. They have been Medicare certified since September 22, 1994. That is over three decades of service. Most families find comfort in knowing a provider has a long track record. It shows they have met federal standards for a long time. The thing is, every hospice is a bit different. You should always call them to ask about their specific staff. Ask about their nurses and if they have volunteers. You want a team that fits your family's personal needs. They are located in Suite 302, which is easy to find in the downtown area. And they are ready to talk when you are ready to reach out. You can call them at (276) 679-7212 to ask questions. Do not feel rushed. It is your right to learn exactly how they will support your loved one during this time.
Quality Ratings
Understanding Hospice Care in NORTON
Hospice care in rural areas like Norton relies on strong community ties. Families here often prefer to keep care close to home. The goal is to provide medical, emotional, and spiritual support. It is not just about the medicine. It is about the person. Nurses, social workers, and aides visit the home regularly. They help manage symptoms so the patient can spend time with family. But it is also about supporting the people who care for them. Caregiving is hard work. You do not have to do it alone. Most hospice teams in this region offer help 24 hours a day. If you have an emergency at 2:00 AM, you can call them. That is the standard of care you should expect. Knowing someone is just a phone call away brings great peace of mind to many families in the mountains.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a personal journey. You should feel comfortable with the people who enter your home. Here are a few things to ask during your first meeting. First, ask how quickly a nurse can get to your home in an emergency. You want to know they are reliable. Second, ask what kind of support they provide for family members after the patient passes. Grief support is a key part of hospice. Third, ask how they handle pain management. Every patient has different needs. You want to know they have a plan for yours. And do not forget to ask about their volunteers. They can offer extra companionship that makes a big difference. Take notes when you talk to them. It helps to look back at what they said later. Trust your gut feeling when you talk to their staff.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories and memories. Now is the perfect time to capture those moments for the next generation. We can help you preserve these precious tales in a simple, lasting way.
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Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.