HOSPICE & PALLIATIVE CARE OF VIRGINIA
Provider Information
- Address
- 18 SEVENTH STREET, NW, SUITE 302
NORTON, VA 24273 - Ownership Type
- Other
- Medicare Certified Since
- September 22, 1994
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 2 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE & PALLIATIVE CARE OF VIRGINIA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE & PALLIATIVE CARE OF VIRGINIA compares to hospices nationwide.
6.9 minutes
of nurse care per routine home care day, on average
That is the 5th percentile among hospices nationally. The national median is about 12 minutes.
9
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day6.9 min
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.7%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life43.1%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits94.9%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice8.3%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,061 · 23rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 4.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life4.1%
- All care steps completed97.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Other conditions41%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Norton
Hospice & Palliative Care of Virginia provides end of life support to people living in Norton, Virginia. This freestanding hospice team serves families in the local community who need comfort and medical attention. They have been certified by Medicare since 1994. The office is on Seventh Street in the heart of the city. Families choose this provider to help manage symptoms during a serious illness. They focus on keeping patients comfortable in their own homes. It is a stable choice for those who want long-term experience. The team works hard to support patients and their loved ones each day. Choosing the right care is a big step for any family. This provider offers a clear option for those in the Norton City area. They have served this region for three decades now.
About HOSPICE & PALLIATIVE CARE OF VIRGINIA
This hospice operates as an other ownership type. They have held Medicare certification for over thirty years. This long history shows they know how to follow federal rules for patient care. The agency is a freestanding facility. This means they focus only on hospice services. They do not share resources with a hospital or a nursing home. That is helpful for families who want a team dedicated to this one goal. You should know that they report data to the government every year. This helps keep their care standards high. They have a small team of eleven people total. This includes two registered nurses and one licensed practical nurse. Having two doctors on staff adds extra medical support. You can look at their official records to see how they handle patient needs. It helps to understand their setup before you make a final choice for your loved one.
Quality of Care Summary
What Is Hospice Care Like in NORTON?
Hospice in Norton focuses on the comfort of the patient. The team visits the home to manage pain and other difficult symptoms. They also provide emotional support for the whole family. The staff here includes two registered nurses and one licensed practical nurse. These nurses visit often to check on the patient. Two doctors help guide the medical plan for each person. They work to keep the patient safe and comfortable at home. Most care happens where the patient lives. The team is small but they have a clear mission. They want to make sure your loved one feels heard and respected. Sometimes they bring in extra help if the needs are high. It is a local service built to support the people of Norton City. You can ask them how they coordinate visits based on your current location. They have the experience to handle your situation with care.
What to Ask When Choosing a Hospice Provider
You need to feel good about your choice. Start by asking how quickly a nurse can reach your home. You should also ask how they handle pain management at night. And do not forget to ask about their weekend availability. It is also wise to ask how they handle emergencies. A good provider will give you a direct answer. They should explain how their staff communicates with your family doctor. Ask them how they support the family after a loss. These questions help you see if they are a match. You want a team that talks clearly and acts fast. Do not rush this process. Take time to think about what matters most to your loved one. Their comfort is the main goal. A professional team will welcome these questions. They know that a well-informed family is a partner in care.
Preserve Your Family Stories
Every life has a unique story worth saving for the future. Capture memories and voices while you have the time to share them.
Start Preserving MemoriesOther Hospice Providers Nearby
NAYAR HOSPICE LLC
PROMEDICA HOSPICE (VIRGINIA BEACH)
THE MEDICAL TEAM
CARILION FRANKLIN MEMORIAL HOSPITAL
ENHABIT HOSPICE (RICHMOND)
MEDI HOME HEALTH & HOSPICE
Helpful Guides for Families
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.