@HEART HOSPICE
Provider Information
- Address
- 346 SOUTHPORT CIRCLE
VIRGINIA BEACH, VA 23452 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 29, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what @HEART HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how @HEART HOSPICE compares to hospices nationwide.
10.8 minutes
of nurse care per routine home care day, on average
That is the 34th percentile among hospices nationally. The national median is about 12 minutes.
55
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.8 min
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.5%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits40.2%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.3%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.8%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,936 · 70th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 75.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.3%
- Visits in the last days of life75.2%
- All care steps completed99.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia25%
- Heart and circulatory disease12%
- Lung and respiratory disease11%
- Stroke22%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About @Heart Hospice
@Heart Hospice serves families in Virginia Beach, Virginia. This provider operates from their office on Southport Circle. They offer end of life care to those in the local area. The agency maintains accreditation through the Accreditation Commission for Health Care. This status shows they meet specific standards for quality and safety. It helps families know the agency follows strict rules. They have served the community since 2017. Choosing a team that has met these marks can offer peace of mind during a hard time. You deserve clear facts when picking a hospice team. Their focus remains on providing care that meets federal standards. This agency is a for-profit provider in the Virginia Beach City area. They have a small team of employees dedicated to patient care. Understanding these facts helps you make a choice that fits your family's needs best.
About @Heart Hospice
This agency operates as a for-profit hospice provider. They have held Medicare certification for several years. The Accreditation Commission for Health Care provides their oversight. This group acts as an independent body to check agency performance. They look at how a hospice handles patient care and safety. A team that passes these reviews shows a commitment to high standards. Families should know that this accreditation is voluntary but vital. It proves the agency goes beyond basic requirements to ensure good care. The staff includes two registered nurses. They also work with one volunteer to support their mission. With a total of six employees, they offer a focused approach to care. You should feel comfortable asking about how their team size impacts the daily support they provide to patients. Small teams can often offer a more personal touch for your loved one at home.
Quality of Care
What Is Hospice Care Like in VIRGINIA BEACH?
Hospice care in Virginia Beach focuses on comfort and quality of life. It is for patients with a life-limiting illness who choose to stop curative treatments. The goal is to manage pain and symptoms while supporting the family. You will find that hospice teams often visit the patient at home. This allows them to stay in a familiar space. The staff at @Heart Hospice includes two registered nurses and one volunteer. These professionals work together to create a care plan. They address physical, emotional, and spiritual needs. Most families find that having a dedicated nurse makes a difference. The team handles medical supplies and medication management for the patient. You can get help with personal care and emotional support from the staff. Having this support system in place helps keep the home environment calm and focused on spending time together as a family.
What to Ask When Choosing a Hospice Provider
Picking the right hospice requires asking the right questions. You need to feel good about your choice. Start by asking how the team handles pain management during the night or on weekends. It matters that you have 24/7 access to a nurse. You should also ask how often a nurse will visit the home. Find out what specific duties their volunteers perform for the family. Ask if they provide help with equipment like hospital beds or oxygen. It is also wise to ask about their experience with your loved one's specific diagnosis. Do not be afraid to ask about their response time for urgent calls. You need to know that support is ready when a crisis happens. Good agencies will answer these questions with patience and clarity. Take your time to get the answers you need for your peace of mind.
Preserve Your Family Stories
Your family history is a treasure. We provide a simple way to record and save your loved one's stories, memories, and wisdom so they are never lost.
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