CARILION FRANKLIN MEMORIAL HOSPITAL
Provider Information
- Address
- 453 S MAIN ST
ROCKY MOUNT, VA 24151 - Ownership Type
- Non-Profit
- Medicare Certified Since
- June 29, 1994
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Physicians | 1 |
| Volunteers | 14 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CARILION FRANKLIN MEMORIAL HOSPITAL reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CARILION FRANKLIN MEMORIAL HOSPITAL compares to hospices nationwide.
15.2 minutes
of nurse care per routine home care day, on average
That is the 77th percentile among hospices nationally. The national median is about 12 minutes.
36
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.2 min
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.4%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.4%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.3%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,571 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 42.6% of patients or more. Most hospices score above 90 percent.
- Pain screening98.0%
- Pain assessment87.9%
- Breathing difficulty screening92.0%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed97.5%
- Bowel care for patients on opioids100%
- Visits in the last days of life42.6%
- All care steps completed83.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Dementia16%
- Heart and circulatory disease11%
- Lung and respiratory disease14%
- Stroke9%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Carilion Franklin Memorial Hospital Hospice
Carilion Franklin Memorial Hospital serves families in Rocky Mount, Virginia. This provider offers hospice care to help patients manage comfort and symptoms at the end of life. They have maintained Medicare certification since 1994. The hospital is accredited by the Joint Commission. This group sets high standards for patient safety and care quality. Their team works to meet these standards every day.
About Carilion Franklin Memorial Hospital
This provider operates as a non-profit hospital. Being non-profit often means the organization puts money back into patient services. They hold accreditation from the Joint Commission. This group is an independent body that checks hospitals for safety and quality. They look at how a provider handles care and protects patients. Their review process is strict. Most hospitals seek this seal because it proves they follow national rules. Families should know that this accreditation helps ensure a high level of oversight. It is one way to check if a provider meets your needs. The team here includes 11 employees. This includes six nurses and one doctor. They also have 14 volunteers who assist with patient care. Having many volunteers can be a sign of a strong community program. You can see their full care record through Medicare reports.
Quality Performance
What Is Hospice Care Like in ROCKY MOUNT?
Hospice care in this area focuses on comfort. It helps patients spend time in their own homes or a hospital setting. The goal is to keep pain low and spirits high. In Rocky Mount, you can find teams that provide medical and emotional support. Carilion Franklin Memorial Hospital uses a small, dedicated staff to deliver this care. With six registered nurses and one physician on the team, they monitor patient health closely. They also have 14 volunteers. These people offer extra time and presence for families. Hospice is not just about medicine. It is about having the right people nearby when you need them most. You should look for a team that fits your specific situation. Many families find that talking to the staff helps them feel ready. Ask about how they handle weekend or night needs. They should have a clear plan for you.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision for your family. Start by asking how they handle pain management. You want to know how quickly a nurse can arrive if a problem pops up. Ask how they include family members in the care plan. It is also good to ask about their volunteer program. Volunteers can offer a break for tired caregivers. Find out how the team communicates with your regular doctor. Good care depends on the team working together well. You might also ask if they have experience with specific health conditions your loved one has. Do not feel rushed. Take your time to get clear answers. You deserve to feel good about the choice you make for your family member. Their comfort is the primary goal of the whole process.
Keep Family Memories Alive
Finding ways to share and save your family history can bring peace during hard times. Preserve your stories for future generations.
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