CARILION FRANKLIN MEMORIAL HOSPITAL
Provider Information
- Address
- 453 S MAIN ST
ROCKY MOUNT, VA 24151 - Ownership Type
- Non-Profit
- Medicare Certified Since
- June 29, 1994
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Physicians | 1 |
| Volunteers | 14 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CARILION FRANKLIN MEMORIAL HOSPITAL reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CARILION FRANKLIN MEMORIAL HOSPITAL compares to hospices nationwide.
15.2 minutes
of nurse care per routine home care day, on average
That is the 77th percentile among hospices nationally. The national median is about 12 minutes.
36
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.2 min
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.4%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.4%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.3%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,571 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 42.6% of patients or more. Most hospices score above 90 percent.
- Pain screening97.9%
- Pain assessment94.3%
- Breathing difficulty screening93.8%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed97.4%
- Bowel care for patients on opioids100%
- Visits in the last days of life42.6%
- All care steps completed88.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Dementia16%
- Heart and circulatory disease11%
- Lung and respiratory disease14%
- Stroke9%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care at Carilion Franklin Memorial Hospital
Carilion Franklin Memorial Hospital serves the Rocky Mount community with dedicated hospice support. Families in Virginia often look for care that balances medical skill with a gentle touch. This provider offers that balance right here in Franklin County. They focus on comfort, dignity, and peace for every person they serve. Whether you are just starting to explore options or need immediate support, their team is ready to help. Having a local resource makes a big difference when you are navigating a difficult time. You deserve to know that your loved one is in good hands close to home.
About Carilion Franklin Memorial Hospital
Carilion Franklin Memorial Hospital has been a Medicare-certified provider since June 29, 1994. That is over 30 years of history. Being a non-profit organization, their focus remains on patient outcomes rather than profit margins. That is a big deal for families who want to ensure care is driven by values. They have built a long-standing reputation for steady, reliable service in the Rocky Mount area. You should know that they meet strict national standards for quality. This gives you one less thing to worry about during a stressful season of life. They are located at 453 S Main St, which makes them very accessible for local families. Choosing a provider with such deep roots in the community can provide a sense of comfort and stability when you need it most.
Top-Tier Quality Ratings
Understanding Hospice Care in Rocky Mount
Hospice is about more than just medical help. It is about helping your loved one live their remaining days with as much joy as possible. In Rocky Mount, this means having a team that knows the area and the people. The thing is, many families wait too long to call for help. Hospice is not just for the final few days of life. It can provide months of support for both the patient and the entire family. They help with pain, manage symptoms, and offer emotional support that is often hard to find elsewhere. And remember, you do not have to walk this path alone. Local providers like this one are designed to walk beside you, offering guidance and a helping hand through every step of the journey.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a personal decision. You need to feel confident in the people entering your home. Start by asking how quickly they can respond if a crisis happens at night. It is also good to ask how they handle pain management and comfort needs. You might want to know how often a nurse will visit your home. And always ask about their volunteer support programs. These volunteers often provide a listening ear or help with small errands. Here is the thing—there is no such thing as a bad question. Ask until you feel sure. The right team will be happy to answer everything clearly and patiently. They should make you feel heard and respected during this important process.
Preserve Your Family's Story
Every person has a unique life story that deserves to be remembered. During this time, capturing memories and wisdom for future generations can be a beautiful way to honor your loved one.
Start Preserving MemoriesOther Hospice Providers Nearby
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CARILION HOSPICE SERVICES NEW RIVER VALLEY
Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
How to Start the Hospice Conversation: A Practical Guide
Struggling to talk about end-of-life care? Learn how to start the hospice conversation with your aging parents using these compassionate, expert-backed tips.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.