PURE HEART HOSPICE
Provider Information
- Address
- 4211 GARDENDALE STE A102
SAN ANTONIO, TX 78229 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 17, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Volunteers | 0 |
2
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PURE HEART HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PURE HEART HOSPICE compares to hospices nationwide.
9.4 minutes
of nurse care per routine home care day, on average
That is the 19th percentile among hospices nationally. The national median is about 12 minutes.
20
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.4 min
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.6%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life75%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits82.7%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months22.2%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$29,333 · 90th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 90.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment90.9%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed91.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease49%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Pure Heart Hospice
Pure Heart Hospice serves the San Antonio area from its location on Gardendale Street. They are a freestanding hospice provider that has been certified by Medicare since May 2021. The team works to support patients through end of life care in Bexar County. They have earned accreditation from the Accreditation Commission for Health Care. This group looks at how providers function to make sure they follow high standards of safety. It is a good sign for families looking for steady care. Most people know that a third party review adds a layer of protection. The provider operates as a for profit business in the state of Texas. You can reach their office directly at 210-595-1146 to ask about their specific services. They focus on meeting the needs of those they serve in the local area.
Provider Details
Pure Heart Hospice is a for profit organization. They have held Medicare certification for several years now. Being a freestanding hospice means they operate independently rather than as part of a hospital system. The Accreditation Commission for Health Care reviews them to ensure they meet tough rules for patient safety. This accreditation matters because it shows they choose to be measured by outside experts. It is not just about meeting the bare minimum for the state. You should know that this provider currently has a small team with one registered nurse. They do not report having active volunteers at this time. Families often find that smaller teams offer a more personal touch during the hospice experience. Each family has different needs, so you should call them to see if their team size fits what you are looking for.
Quality Performance
What Is Hospice Care Like in San Antonio?
Hospice care in Texas focuses on comfort and dignity for patients near the end of life. You will find that teams often include nurses, aides, and social workers. At Pure Heart Hospice, the staff includes a registered nurse who handles the clinical side of your care plan. The goal is to manage pain while supporting the family unit. But the specific setup can vary between different providers in Bexar County. Some agencies have large teams with many staff members. Others keep a smaller group to ensure you see the same familiar faces every day. That is a benefit for many people. You should ask how often a nurse will visit your home. It helps to know who to call when you have a question at night or on the weekend. This clarity makes the whole process much easier to manage for everyone involved.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is a personal decision for your family. You should feel comfortable asking direct questions before you sign any paperwork. Start by asking how the team handles pain management after hours. It is helpful to know who will answer the phone at three in the morning. You might also ask how the agency handles emergency needs. Another good question is how they coordinate with your current primary doctor. Ask them to explain how their staff will visit your home to provide care. Do they have someone who can help with the emotional side of this change? You deserve to know exactly how they will support your loved one. Write down your answers to compare different providers side by side. This simple step helps you make a choice that fits your family best.
Preserve Your Family Stories
Your loved one has a lifetime of memories. Recording these stories now provides a lasting gift for your children and grandchildren to cherish forever.
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