PACIFIC HOSPICE AND PALLIATIVE CARE, LLC
Provider Information
- Address
- 4400 S PIEDRAS DR STE 221
SAN ANTONIO, TX 78228 - Ownership Type
- Other
- Medicare Certified Since
- November 23, 2022
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PACIFIC HOSPICE AND PALLIATIVE CARE, LLC compares to hospices nationwide.
11.4 minutes
of nurse care per routine home care day, on average
That is the 40th percentile among hospices nationally. The national median is about 12 minutes.
23
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.4 min
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.4%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits75.6%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.6%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months25.6%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,245 · 30th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 70.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment95.9%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.7%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life70.7%
- All care steps completed94.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia30%
- Heart and circulatory disease13%
- Other conditions25%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Pacific Hospice and Palliative Care
Pacific Hospice and Palliative Care serves families in San Antonio, Texas. They provide hospice and palliative care for those with serious illness. This organization operates out of their office on Piedras Drive. They focus on comfort and symptom relief for every patient. The team works hard to support your loved one during this time. They have been certified by Medicare since late 2022. This certification means they meet federal standards for patient care. It is a baseline for quality in the industry. Choosing a provider in your own county can make communication easier. Their office is easy to reach for people living in the Bexar County area. You can call them directly to ask about their specific services. They are ready to answer your questions today.
About Pacific Hospice and Palliative Care
This provider is listed as an other ownership type. They have been active in the Medicare system since November of 2022. Medicare certification is important for families to understand. It means the agency passes regular government reviews. These reviews check if the hospice follows strict safety rules. They also look at how well the staff manages pain for patients. This is a big deal. You should know that not all agencies are the same. Some choose to go through extra steps to prove their quality. Always ask if they have been reviewed by independent groups too. These groups often look deeper than standard government checks. Knowing this helps you pick the right partner for your family. A good provider will be open about their history. They should be happy to share their background with you. You deserve clear answers about who will care for your loved one.
Quality Performance
What Is Hospice Care Like in San Antonio?
Hospice care in San Antonio focuses on quality of life for the patient. A team comes to the home to provide regular support. This team usually includes nurses and aides. They also have social workers to help with emotional needs. Doctors work closely with this group to manage medicine and pain. Most care happens where the person lives. This might be a private house or a nursing home. The goal is to keep the patient comfortable and surrounded by family. Many people in Bexar County choose local providers because they know the area well. That local touch helps staff arrive quickly when a need arises. You should expect a plan that changes as the patient needs change. Care is flexible. It adapts to the person rather than the other way around. This approach keeps the focus on what matters most to your family during a difficult time.
What to Ask When Choosing a Hospice Provider
Picking the right hospice is a big decision for any family. You should feel comfortable with the people entering your home. Start by asking how they handle pain management after hours. You need to know who answers the phone at night. Ask how many nurses they have on staff. It is also wise to ask about their experience with your specific diagnosis. Ask how often the nurse will visit the home each week. Do they have volunteers to help with errands or companionship? Find out if they work with your current doctor or if they use their own. You should ask about their response time for emergency calls. A good agency will answer these questions with patience. They want you to feel secure in your choice. Never hesitate to ask for more details until you are sure.
Preserve Your Family Stories
Your loved one has a lifetime of wisdom and memories. We can help you record their voice and life story to keep for future generations.
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