EXCELACARE HOSPICE
Provider Information
SAN ANTONIO, TX 78228
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
EXCELACARE HOSPICE Overview
EXCELACARE HOSPICE provides end-of-life care services to residents in the San Antonio, Texas area. Based out of their office on W Piedras Dr, they focus on supporting patients and their loved ones through difficult health transitions. The team works to manage physical symptoms while providing emotional and spiritual support. Their goal is to make sure patients stay comfortable in their own homes or care settings. Choosing a partner for this journey is a deeply personal decision. It is about finding a team that aligns with your family's values and needs. This provider serves the Bexar County region with a focus on compassionate care. They are part of the local healthcare network helping families find peace and dignity during the final stages of life. Having a local team nearby can make a big difference in how quickly they respond to your daily needs.
About EXCELACARE HOSPICE
EXCELACARE HOSPICE operates as a for-profit entity. They officially joined the Medicare program on February 3, 2021. This certification means they meet specific federal standards set by the government for hospice care. Being Medicare-certified is a baseline requirement for quality oversight. It ensures that the provider follows strict rules regarding patient care, staff training, and safety. For families, this history serves as a starting point for your research. You should look into how they handle specific needs, such as pain control or family counseling. The thing is, every hospice agency has a slightly different culture and approach to care. Some agencies focus heavily on volunteer support, while others prioritize medical nursing care. You should ask about their specific team structure during your first interview. Taking the time to understand their background will help you feel more confident in your final choice for your loved one.
Quality Ratings Note
Understanding Hospice Care in San Antonio
San Antonio has many options for hospice care, and that can feel overwhelming. Most people find that the best care comes from teams that know the local community well. The city has a strong network of hospitals and residential care homes that often work alongside hospice teams. When you look for care here, think about how the team will travel to you. Traffic in Bexar County can vary, so a local team is often a smart choice. They can reach your home faster when an urgent need arises. That said, hospice is not just about the medical side of things. It is about the human connection. A good local team will know the local resources, from churches to community groups that offer extra support. And remember, you have the right to interview more than one provider before you pick the one that feels right for your family.
What to Ask When Choosing a Hospice Provider
You need to be your own advocate when talking to providers. Start by asking how they handle pain management during the night or on weekends. You want to know that a nurse is available 24/7 if things get tough. Another great question is how they support the family after the patient passes. Some agencies provide grief counseling for months, which is a huge help. You should also ask about their staff-to-patient ratio. This tells you how much time each nurse can spend at your home. Ask them, "What makes your team different from others in San Antonio?" Listen closely to the answer. The best providers will talk about their people and their philosophy of care. They should make you feel heard and respected. Never settle for an answer that feels too scripted or rushed. You deserve a team that treats your loved one like family.
Keep Your Family Stories Alive
This time is hard, but it is also a beautiful chance to capture the life stories and wisdom of your loved ones. We can help you preserve these memories for future generations.
Preserve Your StoriesOther Hospice Providers Nearby
Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.