A CARING TOUCH HOME HEALTH SERVICES & HOSPICE CARE
Provider Information
- Address
- 4000 SOUTH MEDFORD DRIVE SUITE 9W
LUFKIN, TX 75901 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 20, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 0 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 0 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what A CARING TOUCH HOME HEALTH SERVICES & HOSPICE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how A CARING TOUCH HOME HEALTH SERVICES & HOSPICE CARE compares to hospices nationwide.
7.1 minutes
of nurse care per routine home care day, on average
That is the 5th percentile among hospices nationally. The national median is about 12 minutes.
95
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.1 min
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.3%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life71.3%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits85.4%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.2%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months29.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.6%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.5%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$27,983 · 88th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 20.7% of patients or more. Most hospices score above 90 percent.
- Pain screening96.8%
- Pain assessment96.0%
- Breathing difficulty screening98.2%
- Breathing difficulty treatment97.8%
- Treatment preferences discussed99.5%
- Beliefs and values discussed97.2%
- Bowel care for patients on opioids71.9%
- Visits in the last days of life20.7%
- All care steps completed88.0%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer9%
- Dementia26%
- Heart and circulatory disease24%
- Lung and respiratory disease15%
- Stroke18%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About A Caring Touch Home Health Services & Hospice Care
A Caring Touch Home Health Services & Hospice Care provides specialized end-of-life support in Lufkin, Texas. This provider operates out of an office on South Medford Drive in Angelina County. Families in the local area can reach them directly at (936) 632-9400 to discuss care options. They have been certified by Medicare since July 2021 to provide hospice services to the community. The agency holds accreditation through the Accreditation Commission for Health Care, also known as ACHC. Choosing a hospice provider is a significant decision for any family. This provider offers a path for those needing professional support during a difficult time.
Understanding This Provider
This agency operates as a for-profit entity. Many families wonder what accreditation means for their loved ones. The ACHC is a group that checks if a hospice agency meets high national standards for care. They look at how the agency manages safety, clinical records, and patient rights. When a provider earns this seal, it shows they focus on following strict rules for your protection. It is a sign of commitment to quality. The team currently consists of five employees who manage the daily operations. Since they do not report having nurses or volunteers on the current staff list, you should ask how they handle direct patient care visits. You need to know who will be at the bedside when your loved one needs help. Always ask about their specific staffing model before you sign any paperwork.
Quality Care Summary
What Is Hospice Care Like in Lufkin?
Hospice care in Lufkin focuses on comfort and dignity for patients facing a terminal illness. The goal is to manage pain and symptoms so the patient can spend time with family. Most hospice agencies provide a team of people to help with medical and emotional needs. This team usually includes doctors, nurses, social workers, and aides. In this specific case, the agency reports having a small team of five people. Because the records show zero registered nurses and zero licensed practical nurses, you must ask how they provide clinical care for your family member. Every hospice agency in Texas must meet basic state rules. You deserve to know exactly who will visit your home and how often they will come. Ask for a clear plan that shows how they support your loved one every single day.
What to Ask When Choosing a Hospice Provider
Finding the right fit takes time and careful thought. Start by asking how the team handles medical emergencies after hours. You need to know who to call at three in the morning. Ask how they manage pain and what medications they keep on hand for comfort. It is also wise to ask about their experience with your loved one's specific diagnosis. Ask how many staff members will be involved in the daily care plan. Finally, ask what happens if your loved one needs a higher level of care than the home can provide. Does the agency have a contract with a local hospital or a separate hospice house? Getting these answers helps you feel more prepared for the road ahead. You have the right to ask as many questions as you need.
Preserve Your Family Stories
Your loved one has a lifetime of memories. We can help you record those special stories to keep them safe for future generations.
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.