HEART TO HEART HOSPICE OF LUFKIN LLC
Provider Information
- Address
- 2102 S JOHN REDDITT DRIVE
LUFKIN, TX 75904 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 26, 2008
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 0 |
23
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF LUFKIN LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF LUFKIN LLC compares to hospices nationwide.
8.6 minutes
of nurse care per routine home care day, on average
That is the 13th percentile among hospices nationally. The national median is about 12 minutes.
83
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.6 min
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.4%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.2%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits57%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care17.5%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.2%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.5%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.8%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)81st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,470 · 31st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 48.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.2%
- Pain assessment100%
- Breathing difficulty screening99.2%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.2%
- Beliefs and values discussed99.2%
- Bowel care for patients on opioids100%
- Visits in the last days of life48.9%
- All care steps completed99.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia24%
- Heart and circulatory disease38%
- Lung and respiratory disease11%
- Stroke7%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Lufkin
Heart to Heart Hospice of Lufkin LLC provides comfort-focused care for patients in Angelina County. They operate out of their office on S John Redditt Drive. Their team helps families manage life-limiting illnesses with a focus on dignity and peace. Choosing the right hospice is a heavy decision for any family. This provider has served the Lufkin area for over fifteen years. That is a long time to build trust within a community. They offer medical, emotional, and spiritual support when it matters most. It is comforting to know that help is close to home. The team works hard to keep patients comfortable in their own surroundings. They understand the unique needs of the people living in East Texas. Their goal is always to improve the quality of each day for their patients and their loved ones.
About Heart to Heart Hospice of Lufkin LLC
This hospice has been Medicare certified since June 2008. They operate as a for-profit organization. Some families wonder if that makes a difference in care. The truth is that all Medicare-certified hospices must meet the same strict federal rules. Heart to Heart has a strong track record of meeting these standards over many years. They have earned an overall rating of 4.5 out of 5 stars from CMS. This score looks at both the quality of medical care and how patients feel about their experience. It is a solid indicator of their dedication to excellence. When you look at a provider, you want to see consistency. Their long history of certification shows they have stayed committed to the rules for a long time. That matters because it shows they know how to run a steady, reliable program for local families.
High Quality Ratings
Understanding Hospice Care in Lufkin
Hospice is not about giving up. It is about choosing to live each day with as much comfort as possible. In Lufkin, you have access to several hospice choices. Each one brings care directly to your house, a nursing home, or an assisted living facility. The main goal is to manage pain and symptoms so the patient can stay present with their family. Most people don't realize that hospice also provides support for the caregivers. You do not have to carry this burden alone. The staff includes nurses, doctors, aides, and counselors who work as a team. They visit on a regular schedule to check on the patient. And they are available by phone at any hour of the day or night. Having that extra layer of support can make a world of difference during a very difficult time in your life.
What to Ask When Choosing a Hospice Provider
Talking to a hospice team can feel strange at first. But you should feel empowered to ask direct questions. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that help is truly available when you need it. Second, ask how they handle pain and comfort medicines. Their answer should be clear and focused on the patient's relief. Third, ask how they support the family after a loss. Grief support is a huge part of the hospice mission. Finally, ask about their staff experience. You want to know that the people coming into your home are trained and kind. Take your time with these talks. You are looking for a partner who will walk this path with you. Do not settle until you feel heard and understood by the team.
Preserve Your Family Stories
Your loved one has a lifetime of stories worth saving. We can help you capture those precious memories to share with future generations.
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