EXCELACARE HOSPICE
Provider Information
- Address
- 3223 SOUTH LOOP 289, STE 110B
LUBBOCK, TX 79423 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 12, 2007
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 54 |
| Licensed Practical Nurses (LPN) | 6 |
| Physicians | 23 |
| Volunteers | 8 |
159
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what EXCELACARE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how EXCELACARE HOSPICE compares to hospices nationwide.
8.5 minutes
of nurse care per routine home care day, on average
That is the 12th percentile among hospices nationally. The national median is about 12 minutes.
606
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.5 min
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.1%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits68.2%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.8%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.1%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care22.2%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,959 · 78th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.9%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.8%
- Visits in the last days of life62.7%
- All care steps completed99.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia25%
- Heart and circulatory disease29%
- Lung and respiratory disease12%
- Stroke7%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
EXCELACARE HOSPICE in Lubbock
EXCELACARE HOSPICE serves families in Lubbock, Texas, from their office on South Loop 289. They offer specialized end-of-life care for patients who need comfort and support. This provider has been certified by Medicare since 2007. They operate as a freestanding hospice facility. Their team focuses on providing medical and emotional care to those in their final months of life. It is a local choice for families seeking hospice services in the Lubbock area.
About EXCELACARE HOSPICE
This provider operates as a for-profit hospice agency. They have maintained their Medicare certification for over 17 years. This means they meet federal standards for health and safety. The agency employs 159 people in total. Their staff includes 54 registered nurses and 6 licensed practical nurses. They also have 23 physicians on their team. A group of 8 volunteers helps support their patients and families. You should check if their specific clinical approach matches your loved one's needs. Understanding the size of their nursing staff helps you see how much individual attention your family member might receive. That is a practical way to assess their local capacity.
Quality Performance
What Is Hospice Care Like in LUBBOCK?
Hospice care in Lubbock focuses on comfort rather than a cure for illness. Teams work to manage pain and help patients spend time at home. Most local providers offer nursing care, social work, and chaplain services. With 54 registered nurses on staff, EXCELACARE HOSPICE has a large team to monitor patient health. They also use physicians to guide medical decisions. This mix of staff helps ensure that patients have access to professional care when symptoms change. Families often find that having a large nursing team provides peace of mind. It allows for more regular visits and better communication about the patient's condition. You can ask them how they coordinate these visits in your specific neighborhood.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is a personal decision for your family. Start by asking how quickly a nurse can reach your home during an emergency. You should also ask how the team will help manage the patient's pain at night or on weekends. Ask about the specific roles of the volunteers and how they interact with patients. It is also good to ask how they communicate changes in health to family members. Do they have a clear plan for after-hours support? Knowing these answers helps you feel prepared. Take your time to talk with the staff about your concerns before you sign any paperwork.
Keep Your Family Memories Alive
Your loved one has a lifetime of stories that deserve to be remembered. Start recording those special moments today to create a lasting gift for your children and grandchildren.
Preserve StoriesOther Hospice Providers Nearby
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ENLIGHTENED HEIGHTS HOSPICE AND PALLIATIVE CARE
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Helpful Guides for Families
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Understanding Medicare Hospice Benefits: A Family Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.