ENLIGHTENED HEIGHTS HOSPICE AND PALLIATIVE CARE
Provider Information
- Address
- 8212 ITHACA W2
LUBBOCK, TX 79423 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 18, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Physicians | 0 |
| Volunteers | 1 |
27
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ENLIGHTENED HEIGHTS HOSPICE AND PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ENLIGHTENED HEIGHTS HOSPICE AND PALLIATIVE CARE compares to hospices nationwide.
9 minutes
of nurse care per routine home care day, on average
That is the 16th percentile among hospices nationally. The national median is about 12 minutes.
83
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9 min
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.3%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits77.2%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.7%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months51.4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care23%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.1%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$32,769 · 94th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 72% of patients or more. Most hospices score above 90 percent.
- Pain screening92.8%
- Pain assessment100%
- Breathing difficulty screening99.2%
- Breathing difficulty treatment96.9%
- Treatment preferences discussed99.2%
- Beliefs and values discussed99.2%
- Visits in the last days of life72%
- All care steps completed87.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer11%
- Dementia21%
- Heart and circulatory disease30%
- Lung and respiratory disease10%
- Stroke9%
- Other conditions24%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Lubbock
Enlightened Heights Hospice and Palliative Care serves families in Lubbock, Texas. They focus on comfort, dignity, and quality of life for patients facing a life-limiting illness. The team provides care directly to patients wherever they call home. This helps keep loved ones in a familiar setting during a difficult time. Choosing the right hospice team is a deeply personal decision for every family. The staff at Enlightened Heights works to manage pain and emotional needs. They want to ensure that every patient feels heard and supported. Their goal is to make each day meaningful for the patient and their loved ones. If you are in the Lubbock area, this provider is one option to consider for end-of-life support. It is always a good idea to call and ask how their team can meet your specific needs.
About Enlightened Heights Hospice and Palliative Care
This provider has been Medicare-certified since June 18, 2019. It operates as a for-profit hospice agency. That said, the for-profit status does not change the core mission of providing comfort care. Families should know that all Medicare-certified hospices must follow strict federal rules. These rules ensure a high standard of safety and care for everyone. Enlightened Heights has maintained its certification for several years now. That is a solid track record for a local provider. What most people do not realize is that all hospices must offer the same basic services under Medicare. This includes nurse visits, medical supplies, and grief support. The difference often comes down to the team's personality and how they connect with your family. You should feel comfortable asking them about their specific experience in Lubbock. They are there to serve you and answer your toughest questions.
Understanding Hospice Care in Lubbock
Lubbock has several options for hospice care, and that is a good thing for local families. Having choices means you can find a team that feels like the right fit for your situation. The thing is, hospice is not just about the end of life. It is about living the rest of your life as fully as possible. Most hospice care happens in the home, but some providers also work in nursing homes or assisted living facilities. Hospice care is a team effort. You will likely work with nurses, aides, chaplains, and social workers. They all talk to each other to make sure the patient is comfortable. In Lubbock, these teams are used to working with local hospitals and doctors. This makes the transition to hospice much smoother for everyone involved. Do not be afraid to reach out to more than one provider to see who you feel best with.
What to Ask When Choosing a Hospice Provider
Selecting a hospice team is a big step. You want to feel confident in the care your loved one receives. Here are a few questions to get you started:
- How quickly can a nurse get to our home if we have an emergency at night?
- How does your team help manage pain and other difficult symptoms?
- What kind of support do you offer to family members after a loss?
- How often will a nurse visit the home, and who will be our main contact?
And remember, there is no such thing as a bad question. The right hospice agency will be patient and kind while they answer you. They know that this is a stressful time. A good provider will never make you feel rushed or pressured. Trust your gut feeling after you speak with them. If you feel like they really listen, that is a very good sign.
Preserve Your Family's Story
Your loved one has a lifetime of memories, lessons, and stories that deserve to be remembered. Recording these moments now creates a beautiful gift for future generations to treasure forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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ENHABIT HOSPICE
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AMERICAN STAR HOME HEALTH CARE INC
UMC HOME HEALTH AND HOSPICE, AN AMEDISYS PARTNER
Helpful Guides for Families
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Some stories are worth writing down
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