DIRECT HEALTH CARE INC
Provider Information
- Address
- 10925 WAYNE AVE, SUITE 100
LUBBOCK, TX 79424 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 22, 2011
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 8 |
15
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what DIRECT HEALTH CARE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how DIRECT HEALTH CARE INC compares to hospices nationwide.
11.2 minutes
of nurse care per routine home care day, on average
That is the 38th percentile among hospices nationally. The national median is about 12 minutes.
12
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.2 min
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.9%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.1%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits26.3%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.1%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months22.2%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice22.2%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,603 · 54th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 66.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life78%
- All care steps completed66.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia33%
- Other conditions29%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Direct Health Care Inc
Direct Health Care Inc serves the Lubbock, Texas area from its location on Wayne Avenue. This provider offers hospice services to local families. They have been certified by Medicare since 2011 to provide care for those facing a life-limiting illness. The agency holds accreditation from the Accreditation Commission for Health Care, also known as ACHC. This organization reviews hospice agencies to ensure they follow high standards of safety and care. It is a sign of commitment to quality. Families in Lubbock can look to this provider for support during a difficult time. Choosing the right team makes a difference. The staff works hard to meet the needs of each patient. That is their main goal every single day.
Understanding This Provider
Direct Health Care Inc operates as a for-profit hospice agency. Being a for-profit group means they manage their own business structure while still following federal rules. Medicare certification is the baseline for all hospice providers in the country. But accreditation adds another layer of oversight. The ACHC is a group that checks if an agency meets specific rules for patient care and business practices. They look at how the agency handles medical records and patient safety. Most agencies seek this status to show they hold themselves to high marks. You should know that this provider has been active for over a decade. They have a history of serving the Lubbock community. Knowing they have held certification for many years can offer peace of mind. It shows they understand the rules of the road. They stay focused on the care they provide to you and your loved ones.
Quality Rating Note
What Is Hospice Care Like in LUBBOCK?
Hospice care in Lubbock focuses on comfort and dignity for patients near the end of life. Local agencies like Direct Health Care Inc provide a team to help manage symptoms. This team includes one registered nurse and one licensed practical nurse who handle medical needs. They also work with one physician to oversee care plans. The agency has eight volunteers who offer extra support to families. This mix of staff ensures that patients get attention from people trained in end-of-life comfort. Most care happens in the home. It allows families to stay together in a place they know well. The goal is to reduce pain and help the patient live with comfort. It is not just about medicine. It is about human connection and support for everyone involved. Having a local team means they can arrive quickly when you need them most. That is a helpful benefit for anyone living in the area.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big decision for your family. You should feel comfortable with the people who will enter your home. Start by asking how the team handles pain management for patients. It is also good to ask how quickly a nurse can visit if a crisis happens at night. You might want to know how the volunteers help during the week. Ask if they offer support for family members after a loss. These questions help you see if the agency matches your specific needs. Do not be afraid to ask for clear answers. You deserve to know how the team will support your loved one. Take your time during this process. Talk to the staff directly to see how they communicate. A good agency will be happy to answer every question you have. They should make you feel heard and respected throughout the entire conversation.
Preserve Your Family Stories
Your family history is a treasure. We offer a simple way to record memories and preserve your loved one's voice for future generations to cherish.
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