GENTIVA
Provider Information
- Address
- 7202 SLIDE RD STE 301
LUBBOCK, TX 79424 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 6, 1987
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Volunteers | 1 |
18
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
9.2 minutes
of nurse care per routine home care day, on average
That is the 17th percentile among hospices nationally. The national median is about 12 minutes.
40
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.2 min
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.7%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits22.2%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.4%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.2%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.4%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.8%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,997 · 56th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 66.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment98.8%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life66.9%
- All care steps completed97.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia18%
- Heart and circulatory disease24%
- Lung and respiratory disease15%
- Stroke8%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Gentiva in Lubbock
Gentiva provides hospice care for families in Lubbock, Texas. They operate out of their office on Slide Road. The team there focuses on comfort and support for patients facing life-limiting illnesses. They work to manage pain and help patients stay in their own homes whenever possible. It is a local option for those who need end-of-life care in the Lubbock area. The thing is, choosing the right hospice is a deeply personal decision. You want a group that knows how to listen well. Gentiva has been serving the community for many years. Their goal is to make sure the patient stays comfortable while the family gets the support they need during a very hard time. It is all about dignity and quality of life for everyone involved. That is the core mission of their care team here in Texas.
About Gentiva
Gentiva is a for-profit hospice provider. They have been Medicare-certified since November 6, 1987. That is a long history of service to the public. Being certified means they meet federal standards for the care they provide to patients. Families should know that ownership type does not change the basic requirements for hospice quality. What really matters is how the team shows up for you. This location in Lubbock has a dedicated staff ready to help with medical, social, and spiritual needs. They handle the complex paperwork and medical equipment so you can focus on being with your loved one. And here is a tip: ask them about their specific experience with your loved one's diagnosis. It helps to know they have seen it all before. They are there to walk beside you through every step of this journey.
Understanding Hospice Care in Lubbock
Lubbock has several hospice choices for families. Hospice is not just about the final days of life. It is actually a service meant to improve quality of life for months or even longer. Most people do not realize that hospice care can happen wherever the patient calls home. That could be a house, an apartment, or a nursing facility. The care team includes nurses, doctors, aides, and chaplains. They all work together to keep the patient pain-free and comfortable. In West Texas, the culture is often about taking care of your own. Hospice providers here understand that local value. They aim to support the family unit as much as the patient. So, do not be afraid to reach out early. Early care often leads to better experiences for everyone involved. It is a brave and kind choice to make.
What to Ask When Choosing a Hospice Provider
Talking to a hospice team can feel overwhelming. Start by asking how quickly they can get a nurse to your home in an emergency. You need to know that someone will be there at 2:00 AM if things get tough. Another great question is how they handle pain management. Ask specifically how they work with the family to make decisions. You want a partner, not just a service. Also, ask about their volunteer services. Many hospices have volunteers who can sit with patients or give family members a much-needed break for a few hours. That is a huge help. Finally, ask what their team looks like. Who will you see most often? Knowing the faces and names makes a big difference. It turns a medical process into a human connection. Don't rush this part. Take your time to get the right answers.
Keep Your Family Stories Alive
Your loved one has a lifetime of wisdom and memories worth saving. We provide simple tools to help you record and preserve those stories for the generations to come.
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Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Hospice vs Palliative Care: Understanding the Difference
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Starting Difficult Conversations: A Guide for Families
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.