HEARTSWAY HOSPICE OF NORTHEAST TEXAS
Provider Information
- Address
- 4351 MCCANN RD
LONGVIEW, TX 75605 - Ownership Type
- Non-Profit
- Medicare Certified Since
- June 9, 1993
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 13 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 2 |
| Volunteers | 5 |
42
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTSWAY HOSPICE OF NORTHEAST TEXAS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTSWAY HOSPICE OF NORTHEAST TEXAS compares to hospices nationwide.
13.6 minutes
of nurse care per routine home care day, on average
That is the 64th percentile among hospices nationally. The national median is about 12 minutes.
79
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.6 min
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits22.9%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.2%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.9%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.7%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.2%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,492 · 42nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 78.6% of patients or more. Most hospices score above 90 percent.
- Pain screening98.7%
- Pain assessment98.6%
- Breathing difficulty screening98.3%
- Breathing difficulty treatment97.3%
- Treatment preferences discussed98.7%
- Beliefs and values discussed97.7%
- Bowel care for patients on opioids98.2%
- Visits in the last days of life78.6%
- All care steps completed95.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia22%
- Heart and circulatory disease14%
- Lung and respiratory disease10%
- Stroke5%
- Other conditions25%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Longview
Heartsway Hospice of Northeast Texas serves families in the Longview area. This provider offers end of life care to those in Gregg County. They have been Medicare certified since 1993. The team holds accreditation from the Accreditation Commission for Health Care. This shows they meet high standards for safety and service. They focus on comfort for patients at home or in other settings.
About Heartsway Hospice of Northeast Texas
This is a non profit hospice provider. Non profit groups often put all extra funds back into their care programs. They have held Medicare certification for over three decades. That is a long time to serve a community. They also have an accreditation from the Accreditation Commission for Health Care. This group checks hospice providers to ensure they follow strict rules. They look at how a provider manages care and keeps records. Having this seal means an outside group verified their work. It provides peace of mind for families during hard times. The provider maintains a team of 42 employees. This includes 13 registered nurses and two physicians. These staff members work to manage pain and support families. You can feel good knowing they follow these national standards.
Top Quality Marks
What Is Hospice Care Like in Longview?
Hospice care in Texas focuses on comfort rather than a cure. It happens where the patient lives. This could be a private home or a nursing facility. The goal is to manage symptoms so the patient stays comfortable. Heartsway Hospice of Northeast Texas has a large team to help. They have 13 registered nurses and one licensed practical nurse on staff. They also have two physicians who guide the medical care. Five volunteers help provide extra support to families. This team approach covers physical needs and emotional support. It keeps the focus on the patient and their family. Staff members visit regularly to check on progress. They adjust care plans as needs change over time. It is a team effort to make each day as good as it can be.
What to Ask When Choosing a Hospice Provider
You should talk to providers to find the right fit. Ask how quickly a nurse can get to your home if a problem happens at night. Ask how they handle pain management for their patients. Find out how many visits a nurse will make each week. Ask who you can call if you have questions on the weekend. It helps to know how they support families after a loss. Ask if they have experience with the specific health condition you are facing. Good providers will answer these questions clearly and with kindness. Do not feel rushed when you talk to them. Take notes so you can compare the answers later. You want a team that listens well and acts fast.
Preserve Your Family Stories
Your loved ones have stories that deserve to be saved for future generations. Start recording those memories today.
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Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
A Complete End of Life Planning Checklist for Families
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Starting Difficult Conversations: A Guide for Families
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.