HEART TO HEART HOSPICE OF EAST TEXAS LLC
Provider Information
- Address
- 100 WEST HAWKINS PKWY SUITE A
LONGVIEW, TX 75605 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 12, 2008
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 25 |
| Licensed Practical Nurses (LPN) | 2 |
| Volunteers | 1 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF EAST TEXAS LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF EAST TEXAS LLC compares to hospices nationwide.
12.8 minutes
of nurse care per routine home care day, on average
That is the 56th percentile among hospices nationally. The national median is about 12 minutes.
148
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.8 min
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.5%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits43.5%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.4%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.4%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care11.9%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.1%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,112 · 29th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 74.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life74.5%
- All care steps completed99.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia29%
- Heart and circulatory disease20%
- Lung and respiratory disease12%
- Stroke7%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Longview
Heart to Heart Hospice of East Texas provides end-of-life care for patients in Longview, Texas. They focus on comfort, dignity, and quality of life for those facing a life-limiting illness. Their team serves the Gregg County area from their office on West Hawkins Parkway. Hospice is about more than just medical help. It is about supporting the whole person and their loved ones during a very hard time. The team works hard to manage pain and symptoms while honoring the wishes of each patient. Choosing the right partner for this journey is a big decision. Families in Longview rely on local providers like this to walk beside them. They offer a range of services designed to make each day as peaceful as possible. It is a dedicated approach to care that prioritizes the patient's comfort above all else. This team is ready to help when you need them most.
About Heart to Heart Hospice of East Texas LLC
This provider operates as a for-profit hospice agency. They have been certified by Medicare since March 12, 2008. That is over 15 years of service to the East Texas community. Being Medicare-certified means they meet strict federal rules for safety and care. What families should know is that this status is a baseline for quality. You should always look at how a provider performs beyond just meeting the minimum rules. Heart to Heart has built a track record of service in Gregg County over many years. They are located at 100 West Hawkins Pkwy, Suite A. If you are exploring your options, it helps to know how long they have been in the field. A long history often points to a stable team that understands local needs. They know the area well and have experience helping families like yours. You can reach their office directly at (903) 663-3310 to learn more.
High Quality Standards
Understanding Hospice Care in Longview
Hospice care is a special way of helping people who have a terminal illness. It shifts the focus from trying to cure a disease to making the patient as comfortable as possible. In Longview, you have access to several providers, but the choice is personal. The thing is, quality can vary from one agency to another. That is why checking the star ratings is a smart first step. Most hospice care happens right where the patient lives. This could be their own home, an assisted living center, or a nursing home. The goal is to keep the patient in a familiar place surrounded by people they love. The team includes doctors, nurses, aides, and chaplains. They all work together to provide physical, emotional, and spiritual help. It is a team effort to make sure the patient stays comfortable. And remember, you can pick the provider that feels right for your family.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big step. You should feel comfortable asking tough questions before you sign anything. Here are a few things to keep in mind. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that help is available 24/7. Second, ask how they manage pain and other symptoms. You want to be sure they have a clear plan for your loved one. Third, ask how they support family members after a loss. Grief support is a huge part of what a good hospice offers. Finally, ask if they have experience with the specific illness your loved one is facing. It is okay to be direct. You are the advocate for your family member. A good provider will be happy to answer these questions with patience and care. Do not feel rushed to make a choice.
Keep Your Family Stories Alive
During this time, the stories of those we love become more precious than ever. Take a moment to record and preserve these memories for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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ACCENTCARE HOSPICE & PALLIATIVE CARE OF TEXAS
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